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Research & Insight

Time to Market

The Major Event of 2002

Outsourcing Center, Kathleen Goolsby, Senior Writer

When 2002 dawned, there was a dearth of credible service providers. Then three different kinds of providers stepped into the breach. The result: broader offerings for today's buyers.

Manufacturing the Future

Katherine Swarts, Business Writer

Manufacturers are increasingly willing to spend money on outsourcing to save money. Old skill sets are disappearing, making the cost of finding the right talent a primary driver in choosing outsourcing.

ITO: An Industry in Transition

Outsourcing Center, Kathleen Goolsby, Senior Writer

Peter Bendor-Samuel reflects on ITO outsourcing in 2002. His take: service providers are under price pressure because of increased competition from offshore suppliers and new potential powerhouses created by acquisitions. Then, he predicts what will happen in 2003.

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