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East Meets West Up Close and Personal

Outsourcing Center, Kathleen Goolsby, Senior Writer

Facing mountainous bad debts and a failing national economy, Japan's banking sector and its government seek strategies to save the banks from closure. But Shinsei Bank has already found the path to success. Due to adopting western-style management concepts, and

The Coming Sea Change in Offshore IT

Stephen Dunn, Principal, Everest Group

Using an offshore service provider can be a daunting task. Stephen Dunn describes the options for both buyers and service providers.

Lost and Found

Outsourcing Center, Bruce McCracken, Business Writer

Specialty chemical manufacturers need their small customers. But the turnover rate was huge because it was just too hard to reach them. Then an outsourcing service provider found a way.

Calling Canada…A Red Hot Spot Develops for Call Center Outsourcing

Outsourcing Center, Bruce McCracken, Business Writer

The exchange rate is helping Canada become a popular offshore location for call centers for American buyers.

Pay Attention to SLAs!

Outsourcing Center, Bruce McCracken, Business Writer

DoubleClick had to pay a large SLA penalty. Here's what the company did to ensure it didn't have to pay another.

Development and Customization in Outsourcing

Michael S. Mensik, Partner, Baker & McKenzie

Today, ITO may involve customization or development. Outsourcing contracts must reflect this work. Attorneys at Baker& McKenzie discuss four areas of concern.

Manufacturing Ties that Bind

Outsourcing Center, Kathleen Goolsby, Senior Writer

Three manufacturing companies nominated for this year's Outsourcing Awards used outsourcing to update their IT, improve procurement and enter eCommerce in addition to cutting costs.

BPO Experts Comment

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

BPO suppliers and consultants share their real life experiences in the context of the Conference Board study.

CPOE Odyssey

Outsourcing Center, Kathleen Goolsby, Senior Writer

CPOE is the new buzzword in health care outsourcing. El Camino Hospital \x0d\x0ainstalled a CPOE system in 1969. This case study explains CPOE's evolution.

Implementing and Transitioning into Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

The implementation and transition phases of outsourcing are fraught with complexities and unexpected challenges. Some relationships move on to meteoric success; others hemorrhage so badly at this stage that it's difficult to recover. Why? Find out in this second in

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Time to Market

Lost and Found

Calling Canada…A Red Hot Spot Develops for Call Center Outsourcing

Pay Attention to SLAs!

Manufacturing Ties that Bind

BPO Experts Comment

CPOE Odyssey

Implementing and Transitioning into Outsourcing

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