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The Heat Is On for Energy Management Outsourcing

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

California's skyrocketing energy costs and energy price volatility all across the U.S. have turned the spotlight on energy costs, and that's a good thing for energy management outsourcing providers.

Linking Inbound and Outbound Marketing

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Has this happened to you? You receive a letter in the mail describing a special promotion. You visit the Web site and notice the details are different. You visit the store and no one there knows anything about the vaunted

A New Way to Look at BPO

Michel Janssen, Managing Director, Everest Research Institute

This spring I had lunch with one of our clients, a national retail chain. The chief financial officer, the chief information officer and the executive vice president for human resources (HR) gave me a list of 20 business processes they

How to Spend Resources Wisely

Outsourcing Center, Kathleen Goolsby, Senior Writer

To survive in our rapidly changing world, companies need agility to make progress in the shifting sands in the business arena. So today's executives seek advice on how to survive or even get ahead of the pack. One of the

The Seven Deadly Negotiating Sins

Brad L. Peterson, Partner, Mayer Brown LLP

An outsourcing negotiation is a complex endeavor, with interwoven financial, technical, performance, people, and legal issues. However, after boiling it all down, there are seven very common mistakes both vendors and customers make in negotiating outsourcing contracts. This article will

Value Drivers

John Higgins, Senior Consultant

In difficult economic times, corporations seek to improve their financial performance. One way to do this is to understand value creation. This is a technique that helps companies improve their product quality, financial performance, customer satisfaction or time to market.

Beyond our Shining Seas

Outsourcing Center, Kathleen Goolsby, Senior Writer

To succeed in the United States, you have to do everything right from A - M. But to go international, you have to do everything right from A - Z. A lot of factors come into play that are not

Outsourcing Customer Interaction Management

Jerri L. Ledford, Business Writer

Before Del Monte Foods decided to outsource its customer interaction management, the company held yearly sales meetings. Representatives received five-inch binders filled with information about products, clients, and company information. The system proved to be very ineffective because it was

Change Enhances Outsourcing Demand

Dr. Wendell Jones

Three factors in today's global, competitive economy increase the demand for outsourcing: Technological change, Technology management, Business change.

Straight From the Horse’s Mouth

Outsourcing Center, Kathleen Goolsby, Senior Writer

Straight From the Horse's Mouth: President Bush's Outsourcing Initiatives - Will Bush's campaign promises become more than notions? A February 14, 2001 memo from the Office of Management and Budget (OMB) chief told agency leaders to expand outsourcing and advance

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Research & Insight

Time to Market

The Heat Is On for Energy Management Outsourcing

Linking Inbound and Outbound Marketing

A New Way to Look at BPO

How to Spend Resources Wisely

The Seven Deadly Negotiating Sins

Value Drivers

Outsourcing Customer Interaction Management

Change Enhances Outsourcing Demand

Straight From the Horse’s Mouth

Industries

Services

Industry

Services

Cybersecurity

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