Transition Archives

Elvis Presley Enterprises Finds an Outsourcer That Protects and Promotes Its Brand

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Elvis Presley Enterprises is counting on its supplier's online expertise to turn its online sales numbers into a hunka, hunka, hunka burning change.

Mitigating Outsourcing’s Biggest Risks for 2006

Outsourcing Center, Kathleen Goolsby, Senior Writer

Four primary areas of risk await buyers of outsourced services in 2006. Industry experts share their recommendations for handling them.

Insider Views on Trends in Global Sourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

Where will suppliers outsource work in the next couple of years? And why? There are dramatic changes in attitudes toward this decision!

(i)Structure Refines IT Strategy for Sunoco Using the ‘Umbrella Strategy’

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

When Sunoco decided to transform its IT infrastructure, it performed 90 percent its IT services in-house. After an honest assessment of its deficiencies, Sunoco decided to outsource 90 percent of its infrastructure to multiple suppliers. This Q&A describes the changes

Convergys’s New CRM Solutions Help Travelers

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Have you called an airline or hotel and gotten an interactive voice response system (IVR) that could not answer your question? Many valued customers like you are becoming upset with this aggravating solution. Now hotels and airlines are turning to

ASP Fills eCommerce Need for Dental Manufacturer

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Sterngold, a dental products manufacturer, wanted to sell its good on the Internet. It outsourced the process to speed up its appearance on the Net. Today its Web site brings in $1.2 million a year.

Defining the Role of the Technology Lawyer

Kevin E. Colangelo, Kramer Levin Naftalis & Frankel LLP

Here's why you need a technology lawyer when you do your next outsourcing deal. Kevin Colangelo of Kramer Levin Naftalis & Frankel explains why your attorney needs to understand server configurations as well as contract law.

Alternating Currents in Utility Regulation Cause Hydro One Deal to Change

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Hydro One hired Capgemini to implement its aggressive business plan. Then government regulations changed and the utility turned to Plan B. Read how Capgemini's flexibility in the face of change helped the utility adjust to its new conditions

The Gruntled Employee: A Holistic Model Addressing Behaviors in Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

Some operating models clash with outsourcing's ability to achieve objectives. Here's a different approach, a more holistic model focused on organizational culture and behaviors. CSC is using it and experiencing notable successes!

Avoiding Outsourcing Pitfalls

Jon F. Doyle, Attorney, White & Case LLP

Jon Doyle of White & Case shares six key provisions that any outsourcing agreement should have to help mitigate unavoidable problems when offshoring.

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Transition

Elvis Presley Enterprises Finds an Outsourcer That Protects and Promotes Its Brand

(i)Structure Refines IT Strategy for Sunoco Using the ‘Umbrella Strategy’

Convergys’s New CRM Solutions Help Travelers

ASP Fills eCommerce Need for Dental Manufacturer

The Gruntled Employee: A Holistic Model Addressing Behaviors in Outsourcing

Avoiding Outsourcing Pitfalls

Industries

Services

Industry

Services

Cybersecurity

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