Transition Archives

How to Spend Resources Wisely

Outsourcing Center, Kathleen Goolsby, Senior Writer

To survive in our rapidly changing world, companies need agility to make progress in the shifting sands in the business arena. So today's executives seek advice on how to survive or even get ahead of the pack. One of the

Drexel Deepens Its Impact

Outsourcing Center, Kathleen Goolsby, Senior Writer

As the world increasingly becomes defined by technology, Drexel University (DU) is committed to driving innovation and being a leader in technological advancements. Drexel stays in the headlines, having created a number of nationwide firsts. In November 2000, its 62-acre

Aberdeen Group Research Report:

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The U.S. still dominates the global ASP market, according to a new Aberdeen Group report, Worldwide ASP Spending. Forecast and Analysis 2001-2005. Today, American ASPs are capturing two-thirds of the $3 billion spent on ASP services.

When Employee Satisfaction is Key

Outsourcing Center, Kathleen Goolsby, Senior Writer

Deutsche Bank, with commercial banking and investment bank services, aims to be one of the world's leading investment banks. And it depends on its employees to make that happen. Since it relies on employee competence and commitment to excellence in

How to Preserve Outsourcing Relations in the Midst of a Merger

Joyce Ahlering

When two companies merge, a flurry of negotiation begins. Often watching from the sidelines are clients whose outsourcing relationships can be hacked away in no time by the acquiring company's executive sword. How can you salvage outsourcing relationships in the

The New Sodexho Alliance:

Joyce Ahlering

Outsourcing operations themselves do not vary greatly across national borders. But multinational outsourcing efforts are often challenged by geographic distance and differences in national laws and customs. Sodexho Alliance, whose services range from Paris's Seine River cruise catering to prison

No ‘Reservations’ at the Inns

Outsourcing Center, Kathleen Goolsby, Senior Writer

At LaQuinta, the inbound call center has been an outsourced function since 1996. Jackie Burke, Vice President of Reservation Services for LaQuinta, says the company has no reservations -- that is, no doubts or misgivings -- about its choice of

Government Call Center Achieves Excellence in Customer Service

Outsourcing Center, Kathleen Goolsby, Senior Writer

A frontline measure of how government meets the needs of its customers is how successful it is in answering its telephones promptly, accurately and courteously - so states the U.S. General Accounting Office (GAO) in its August 2000 report on

From Vision to Victory

Outsourcing Center, Kathleen Goolsby, Senior Writer

From Vision to Victory - In August 1999, Pennsylvania signed an outsourcing agreement with Unisys for the operation of its mainframe and a number of its midrange computer systems. Curt Haines, Director of the Bureau of Consolidated Computer Services in

The Whole Kit and Caboodle

Outsourcing Center, Kathleen Goolsby, Senior Writer

The Whole Kit and Caboodle - In round figures, the outsourcing contract between the U.S. Treasury and its supplier, Wang Government Services (a Getronics company) will be over $100 million over the life of the ten-year contract. Like the old

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Transition

How to Spend Resources Wisely

Aberdeen Group Research Report:

When Employee Satisfaction is Key

How to Preserve Outsourcing Relations in the Midst of a Merger

The New Sodexho Alliance:

No ‘Reservations’ at the Inns

Government Call Center Achieves Excellence in Customer Service

From Vision to Victory

The Whole Kit and Caboodle

Industries

Services

Industry

Services

Cybersecurity

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