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Financial Institution Outsourcing: Managing the Risks

…He can be reached at creighton.r.meland@bakernet.com. 1 Office of the Comptroller of the Currency, Administrator of National Banks, OCC Bulletin 2001-47 on Third-Party Relationships, November 21, 2001 (available at www.occ.treas.gov/ftp/bulletin/2001-47.doc)….

Teaching a Risky Business

…Barbara Reardon, CEO of Educating Underwriters. “Barb’s perfect for that. She’s got a strong underwriting background and she writes well.” CEU contracted with Reardon to produce some online lectures. Recognizing…

How I Learned to Stop Worrying and Love Outsourcing Negotiations

…development, and systems-integration transactions involving information technology. Moss is the author of a comprehensive book on governmental outsourcing, Information Technology Outsourcing: A Handbook For Government. His email address is: mecmoss@ggtech.com….

Extra! Extra! Read All About It

…e Commerce, IT, New Media, Dot Com. For the Albuquerque Journal’s classifieds, going online in 1999 “was not a matter of if but rather how.” says Donn Friedman, Editor, Technology…

Coping with Increased Development Cycles

…into our existing business processes,” says Vinod Paul, a product manager for Martin Progressive. Boston, Mass.-based OpenAir, Inc., met those requirements. Martin Progressive needed a set of reports that would…

Can One Size Fit All?

…associated with that. We’re able to do it through ASP with economies of scale and efficiencies, and sharing resources and servers and infrastructure.” The “One-to-Many” Dilemma As White sees it,…

Deciding What to Outsource

…science at Cornell University. He can be contacted at wendelljones@erols.com. Lessons from the Outsourcing Primer: Companies can outsource services or entire business processes. If an outsourcing relationship fails, the buyer…

Prepared to Answer

…a company. Touting a tagline of “live support for e-commerce,” Ziptone is a “next generation” provider of customer support solutions for eBusiness. Founded in August of 1999, Ziptone’s online support…

What Happened to LeapSource?

…Kevin Costner’s film “The Field of Dreams”: Costner said, “If you build it, they will come.” Unfortunately, only four customers ended up on LeapSource’s client roster, too few to support…

Five Tips for Vendors

…factor is the overall reputation of the vendor, which, in itself, has many sub-components such as market share, specialization, service quality, flexibility, and an “adversarial” versus “partnering” philosophy. Sometimes the…

Nobody Does It Better

…defense electronics). IBM, Sun Microsystems, Microsoft, Hewlett Packard, Lucent Technologies, Xerox, Apple, Compaq, Novell, Symantek, Nokia, Ericsson, 3M, Oracle and Siemens all have a major presence. Americans are also shareholders…

High-Quality Impermanent Solutions

…of old technology.” Whether it’s new or old technology, “with outsourcing, you buy the result of headaches going away,” explains Bendor-Samuel Outsourcing Center’s CEO and industry analyst. “It’s the ultimate…

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