Can One Size Fit All?
…associated with that. We’re able to do it through ASP with economies of scale and efficiencies, and sharing resources and servers and infrastructure.” The “One-to-Many” Dilemma As White sees it,…
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Deciding What to Outsource
…science at Cornell University. He can be contacted at wendelljones@erols.com. Lessons from the Outsourcing Primer: Companies can outsource services or entire business processes. If an outsourcing relationship fails, the buyer…
Prepared to Answer
…a company. Touting a tagline of “live support for e-commerce,” Ziptone is a “next generation” provider of customer support solutions for eBusiness. Founded in August of 1999, Ziptone’s online support…
What Happened to LeapSource?
…Kevin Costner’s film “The Field of Dreams”: Costner said, “If you build it, they will come.” Unfortunately, only four customers ended up on LeapSource’s client roster, too few to support…
Five Tips for Vendors
…factor is the overall reputation of the vendor, which, in itself, has many sub-components such as market share, specialization, service quality, flexibility, and an “adversarial” versus “partnering” philosophy. Sometimes the…
Nobody Does It Better
…defense electronics). IBM, Sun Microsystems, Microsoft, Hewlett Packard, Lucent Technologies, Xerox, Apple, Compaq, Novell, Symantek, Nokia, Ericsson, 3M, Oracle and Siemens all have a major presence. Americans are also shareholders…
Negotiating the Best Deal For Your Outsourcing Buck
…Nancy Reagan on us. (For those of you who do not remember the Reagan years, the vendor just started saying “no.”) Ordinarily, at the categorical “no” point, I am able…
High-Quality Impermanent Solutions
…of old technology.” Whether it’s new or old technology, “with outsourcing, you buy the result of headaches going away,” explains Bendor-Samuel Outsourcing Center’s CEO and industry analyst. “It’s the ultimate…
Like a Fifth Wheel
…a more efficient manner.” Accountability What do the following companies have in common? eBay (the world’s largest retail site, based on number of transactions); Prudential.com (the world’s largest insurance company);…
Cinderella Syndrome
…most current technology without all the hassles. It’s what Peter Bendor-Samuel, CEO of Outsourcing Center, refers to as a “high-quality, impermanent solution.” No technology is perfect yet. Even so, it…
Birthing a BPO: The VC Route
Like the recent demise of go.com, many of the dotcoms are going, going, gone.com. As the body count increases, it’s clear there’s no guarantee that an underwriter will not be…
Zeal for the Zone
…download it and trial-test it for 45 days or buy it online and download it.” Eventually, all applications available through BMC’s Developer Connection (http://devcon.bmc.com) will also be available at eMarketZone….
Big Companies Embrace Multi-Process BPO
…sees companies moving rapidly to integrate similar procedures in order to generate production efficiencies. In a seamless operating environment, these processes become† “just ‘global-back-office-dot-com,’” he says. The growing interrelationship among…
An Insider’s View of the Future for ASPs
…plays (such as Corio); (2) infrastructure management companies (such as the telecos, Exodus, Loudcloud); (3) legacy software vendors that have an ASP division (like Oracle and PeopleSoft); and (4) vertical…
A Ship Shape Outsourcing Relationship
…selecting Unisys. “They had all the check marks,” reports Anderson. A key component was Unisys’ server farm set-up. “Their server model made sense to us,” he continues. In addition, the…
Netsourcing: the Life Blood of an ISO
…comes in, Marcus said. “They’ve standardized everything, and have cared about applications,” he said. Last year MiracleNet.com needed a way to enter e-business and got it with Intira, a business…
Family Thais Lead to Bangkok.com
…the time Bangkok.com had 30,000 email customers. Cost was an important factor. Bangkok.com, unlike other Web-based start-ups, deliberately decided to not seek any venture capital. The only working capital is…
Hatching An Application
…customer acquisition, customer retention and on-line revenue generation,” says Rip Gerber, chief strategy officer and head of the marketing department for Commtouch. Consequently, the market for email outsourcing “is exploding.”…
The New BPO Mantra: Get In, Get Out
…to save time, effort and money,” he says. The company’s motto sums up its unique selling proposition: “Redesigning today’s business processes for tomorrow’s profits.” Swart learned the value of being…
ASP Makes Sure You’ve Got Mail
…resources they need to support their underlying businesses,” points out the executive. He says he tells prospects, “You run your business. We’ll run your email.” In addition, outsourcing to an…