…projects, providers can successfully cross the chasm and get ahead of their competitors. Consider working with outsourcers and vendors who offer best of breed solutions. [1] http://www.wired.com/insights/2013/03/the-real-market-size-of-public-cloud-services [2] http://www.alcatel-lucent.com/solutions/cloud…
…firms want to outsource more complex work, having grown comfortable with outsourcing tasks like data entry, payroll or benefits administration. But they “are just not comfortable with sending complex work…
…given that compliance and regulation cannot be compromised. But it is a different kind of worry now: leverage social media or risk losing their customers. Many of them know they…
…in-house technical expertise available. Let the BU use creativity to solve its IT problems and let the in-house technical expert be a support in the process. Doing this ensures that…
…Madaffari, senior vice president, database solutions at Epsilon. “Take telematics (systems used in automobiles that combine wireless tracking with GPS tracking), as an example. Insurance companies are using this technology…
…“also knows the companies you are trying to surpass.” This can be a myth when it comes to compliance. Angela Lockman, vice president, product management for Equifax Workforce Solutions, points…
…then remotely diagnosing the condition, or using collaborative platforms to share patient notes, x-rays and MRI images with the patient himself or with another expert, it’s almost certain that HIPAA-compliant…
…said. “It is imperative that executive management, operations, procurement, IT, and any other impacted area, are committed to making the engagement work — especially when unforeseen challenges come up.” Skillful…
…experts on both the provider and client side to pinpoint common stumbling blocks and identify best practices – essentially everything you need to enter this type of engagement with eyes…
…flash point that can destroy the outsourcing relationship. By no means is this list of reasons complete, but paying attention to these is a vital starting point. Preventing failure depends…
…top world-class decile category, which gives the company a clear competitive advantage. However, Lacy is quick to point out that the company would never sacrifice employee experience for the sake…
…be complex and need to address end-point security, data backup, data encryption, role-based app access, restricted network access, device compliance, device monitoring, auto-freezing device capabilities such as cameras and recorders…
…to write it off. Besides, along comes Electronic Product Code (EPC)-enabled RFID tagging to bring the technology right back into sharp focus. Understanding the transformational nature of RFID in SCM…
Two things are of key importance in the retail industry today: margins and customer loyalty. While better sourcing, operational efficiencies and market penetration can check margins, the answers to improving…
…Managing Director, Chief Procurement Officer, Deutsche Bank “Rather than us articulating a problem for Accenture to fix, we’ve created a culture where they come to us with proactive solutions to…
…strategy officer at CompuCom. “Promotional retailers, who relied on newspaper circulars and coupons, are looking for other ways to engage with their customers in a meaningful way—and mobility provides that…
…of our smartphones as portable computer Mini Me’s, giving us things like mobile banking, mCommerce and a means to book a reservation or check for flight delays while we sat…
…currency movement should be neutral to EXLS’ earnings, and valuation for EXLS is compelling. 7. European IT Spending Slows-CIO.com (06/21/12). A Forrester report says European IT spending will grind to…
…cancellations. Co-Chairman S. Gopalakrishnan commented that uncertainty in the Euro Zone has caused companies to pull back on investing, even though they are doing well. 7. Nothing is Immune from…
Industry Report Consulting and Global Outsourcing Nothing is Immune from Macro, But BPO Makes Sense Business Trends Remain Steady, Healthy KEY POINTS: BPO demand trends remain healthy, positive. Channel checks…
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