…have a significant risk due to the change management required throughout the company, according to Atwood. Many midmarket companies are community-oriented, and moving the work to a lower labor-cost location…
…energy, and financial services), the buyer may need to change its business model in order to stay competitive. Likewise, during difficult economic times, companies often revise their business model, sometimes…
…compliance In terms of mitigating risk in recruitment-related legal compliance (i.e., Form I-9, EEO, and background, and credit checks), RPOs are the experts. Not only can an RPO recommend and…
…caution Linda Tuck Chapman and ONTALA Performance Solutions (www.ONTALA.com) are expert advisors in outsourcing, strategic cost management, and governance. Contact Linda at (416) 452-4635 or by e-mail at lindatuckchapman@ontala.com. …
…to the survey’s commentary. Here are some real-world lessons in how Agile thinking lays the foundation for ADM success. The Agile story A group of experts developed Agile from a…
…Agrawal, Global Head, Platform BPO Solutions for Tata Consultancy Services Limited (TCS) “Many of the concerns around BPaaS include long-term commitment, perceived risks, and the complexities around technology and BPO…
…believes the biggest change will be the “introduction of complete systems as opposed to a myriad of components that companies must integrate, yielding a complex, brittle architecture that just won’t…
…software application or service. This will become particularly significant in a cloud-computing environment where the IT service provider stores a company’s data at a remote location. Other risks of lock-in…
…in the midmarket, and these companies will turn to outsourcing as a strategy for becoming more competitive in the marketplace. (Also see Risks and Complexities in Outsourcing Decisions in the…
…International, a public service company that delivers solutions to government and commercial clients addressing pressing social issues, is a good example. It wanted to focus on its core business, not…
…company to attend the buyer’s management meetings where they talk about the strategic direction of the company. Synch around market changes. Several buyers responding to questions about expectation-setting stated it…
…relationships, the executives behaved and communicated this way regarding their own employees but behaved and communicated differently toward the service provider. Their lesson learned was to “walk the talk” –…
…an effective governance structure is a common problem, no matter the size of the buyer, but especially manifests itself in companies that lack internal resources with adequate experience in managing…
…strategic discussion and who combined technology and process expertise to develop out- of-the-box solutions that worked. On the way to becoming a billion-dollar business, the PwC BPO dream ended when…
…yet were similar to the work already outsourced. In each case, they intended to establish SLAs at a later point in time. Several buyers commented that these kinds of initiatives…
…key to standardizing and improving shared services. Why do midsized companies outsource Often, if the company has a few rings in its tree, it may have a set of tools…
…These challenges include siloed storage, the ever-changing landscape of technology, integration complexities, and the constant deluge of data. Companies need a comprehensive information strategy to integrate information silos and provide…
…ONTALA specializes in Strategic Sourcing, Offshoring, Outsourcing, Third Party Risk Governance, and Change Management. ONTALA’s Advisors leverage their hands-on experience as corporate sourcing leaders and expert advisory services. ontalasolutions.com …
…did not “try to evade its responsibility. At no point did they look to us for one penny of support. And at no point did any of their team express…
…Oklahoma Project Manager, ACS, a Xerox Company; Mike Langenohl, Sr. Vice President, ACS, a Xerox Company; Beth Ellyn Rosenthal, Editor, OC; Lisa Henley, Director of Electronic Payment Systems, OKDHS; Howard…
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