Predicting BPO’s Future with Oracle’s Tibor Beles
…a more aggressive approach to BPO in the future, but, at the same time, their choices will be more complex. I also see an increase in the demand for industry-specific…
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Third-Generation Outsourced Travel Management Services Use Online Marketplaces to Include Other Travel Expenses
…marketplace, these are no longer problems. Benefits of Travel Management for Users A case in point is JDSU, which creates communications test and measurement solutions for telecommunications and other companies….
Engine Performance Monitoring Drives Down Costs and Improves Customer Service For Southwest Airlines
…to dealing with numbers, not words, can easily check on the present health of the engine and communicate with other maintenance staff in language they understand. With a fleet of…
Outsourcing Manages Risk While Transforming Processes for Canada’s Central Bank
…needed to find a way to manage this growing and complex business without compromising service levels. Outsourcing looked like a good option but, in considering a third party to manage…
Allied Irish Bank Becomes First Financial Institution in Europe to Outsource Global Trade Processing End-to-End
…AMRO’s front-end Web-based platform as its global trade portal. The bank called its portal TradeAccess (http://www.fxcentre.com) ABN AMRO handles all the back-office processing in Chennai, India, while ABN AMRO’s office…
Brewing Up IT Success: Outsource Your Network Globally
…a nine-month study, a small core team built an internal and external case, then compared the two. “The team found that InBev could change a lot,” reports Teulings. “We are…
Outsourcing HR Helps Brokerage Firm Attract Top Talent
…at competitive cost points. That flexibility extends to picking and dropping point services as needed, albeit within fixed time windows. Insurance coverage also extends to workman’s compensation and supplemental life…
The Convergence of Healthcare and Financial Services
…of communication documents. Although healthcare payers are moving away from paper transactions to achieve lower costs for transferring payment and communicating remittance information, many healthcare providers want a combination of…
Outsourcing Allows Mid-Sized Drug Store Chain to Compete with Large National Chains
…the requisite expertise. “But they have to operate that way to stay in business,” he points out. Snyders Drug, which has been in business for 80 years, handled its IT…
Yes You Can Predict the Future of BPO
…think that the 38 percent growth can be extrapolated forever, BPO will remain in this phase for some time to come. The actual number of BPO deals signed each year…
E-Sourcing Technology Solution Provides High Value
…its expertise and services more efficiently. “We knew that we needed technology solutions in place the moment we launched our company two-and-a-half years ago to support our services,” says Reisman….
Outsourcing Solution Accelerates Companies to Market Leaders
…of expertise not only in selling but also insight and knowledge in various market segments the company wants to target. FastFire brings that expertise to the table. Rockenbach, for example…
Trends in Utility Computing and Outsourcing
Companies in nearly every industry are using utility computing, although you might better recognize this trend by current buzzwords such as on-demand computing, virtualization, Service-Oriented-Architecture (SOA), R&D clusters, and compute…
One App Fits All
…says, “we had to use several systems to do this; it took a lot more time, which did not help customer service and sales.” E-Commerce NetSuite also supports the Prosoap.com…
Outsourcing Serves Reduced Labor and Food Costs with Increased Restaurant Management
…Bob Cross, who co-owns three Arby’s restaurants in Jasper, Ellijay, and Blue Ridge, Georgia, September and October mean a spike in sales. “When the leafers and festivals come in, our…
Outsourcing’s Impact on Corporate Archiving and Library Functions
…thriving library for the company. Modern Library Functions Require More Expertise Schwarz explains a significant cost benefit of outsourcing to achieve expert library management. “One big impact–although you won’t necessarily…
How to Come Back from a Failed Outsourcing Partnership
…advice and assistance from the service providers to avoid engaging in such conduct. Open communication and honesty are key to a healthy and productive relationship. Failure to communicate is a…
How A Small IT Firm Prospered After Outsourcing Its HR to a PEO
…team members,” says Joyce. People who apply know they must pass a background check, weeding out inappropriate applicants from the start. In addition, Administaff keeps its buyers in compliance with…
History Revisited: The Next FAO Growth Spurt Is Coming
…North American economy was still hurting from the 2000 dot-com crash when it 9/11 struck. With companies looking for margin enhancement, 2002 saw unprecedented growth in FAO. Fortunately, or unfortunately,…
Outsourcing Helps Legacy Air Carriers Fly Back to Profitability
…to meet service standards, be economically competitive, and be able to produce a level of service that is comparable to what we could provide ourselves. But, we still have far…