Making Waves—Cloud Brokerage and Integration
…The first cloud offerings in 2009 were web-based, relatively cheap units of computing power. Oracle’s Srivastava explained that this model appealed to IT organizations because it offered not only low…
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New Buyer Demands and SMAC are Changing Both Providers and BPO
…models like transaction-based pricing, outcome-based pricing and fixed-fee-plus-variable pricing are coming up,” he says. In addition, he reports both new deals and renewals are moving to the newer pricing models….
Deal Dynamics – Outsourcing Models That Will Thrive
…fast that the focus is now on outcome-based models where value is driven from measuring business impacts and linked to compensation,” predicts Lalit Dhingra, President of NIIT Technologies. Tracing the…
Criminals Turn to Outsourcing to Launch Distributed Denial of Service Attacks
…of a salesman for a distribution company. He then logged into the company’s secure computer system with his now compromised computer. The thieves retrieved the necessary codes to break into…
How Texting, Veterans and SEO Helped RPO Companies Fill High-Demand Jobs
…of these companies had an opening for 100 call center associates in its credit card department. For six months the jobs remained unfilled. The manufacturer realized its competitors made “the…
The New-Age Social Revolution
Companies can use social media effectively to generate and spread ideas, to collaborate and communicate in real-time across the organization. In a world where the death of a butterfly in…
Why ConAgra Foods Decided to Outsource HR Analytics After Doing It In house
…reporting software already licensed to the company. This solved the problem simply and elegantly. The stakeholders— from HR, finance and legal—were thrilled. Even more important, it was the first taste…
Six Tips for Telcos to Cross the Cloud Chasm
…projects, providers can successfully cross the chasm and get ahead of their competitors. Consider working with outsourcers and vendors who offer best of breed solutions. [1] http://www.wired.com/insights/2013/03/the-real-market-size-of-public-cloud-services [2] http://www.alcatel-lucent.com/solutions/cloud…
Five Reasons Why Non-US Providers Are Beefing Up Their US Centers
…firms want to outsource more complex work, having grown comfortable with outsourcing tasks like data entry, payroll or benefits administration. But they “are just not comfortable with sending complex work…
The Two Cups of Coffee Attack and Other Data Security Breaches You May Never Suspect
…landscape company; the schedule for trash collection and mowing. We learn the power service, the physical security and whether or not armed guards secure the facility.” The team compiles this…
Get More Bang for Your Buck: Do’s and Don’ts in Formulating Cloud Computing Contracts
…wakeup call for the community of cloud providers, users and technology analysts. Business compulsions can take a heavy toll on cloud users. And incidents such as these where a cloud…
15 Top ITaaS Do’s and Don’ts for Enterprises
…are becoming common practice, it seems a waste of budget to provision for what can be bought off a catalog in convenient units. Enterprises ripe to pluck the fruits of…
Mobile Operators Think Small to Get Bigger Profits
…helps justify LTE investments including small cells is a hosted model, Small Cells as a Service (SCaaS). Several European operators are actively trialing and testing this option. COLT telecom, a…
Outsourcing Talent Gives a Singapore Company a Competitive Advantage in a Market with One Percent Unemployment
…for emarketing.com.sg, a division of 1st Page Pte Ltd., a Web developer and graphics firm there. The firm has one full-time Web developer on staff. When Lim wanted to add…
Top Five Reasons for IT Directors to Outsource IT Services
…access to a help desk primed to resolve problems remotely and rapidly Compliance with the latest regulations Guaranteed data security at remote, hosted data centers Real accountability via contracted commitments…
Big Data Trends: New Uses, New Challenges, New Solutions
…Madaffari, senior vice president, database solutions at Epsilon. “Take telematics (systems used in automobiles that combine wireless tracking with GPS tracking), as an example. Insurance companies are using this technology…
RPO Providers Debunk 14 Outsourcing Myths
…“also knows the companies you are trying to surpass.” This can be a myth when it comes to compliance. Angela Lockman, vice president, product management for Equifax Workforce Solutions, points…
The Flexi-pricing Route to Cloud Innovation
…of travel. We also have witnessed airlines offloading unsold tickets at throwaway prices some three hours before take-off because an unoccupied seat on a flight is nothing but a complete…
What to Outsource in the 24×7 Marketing Age
…shipping company rep rather than someone from the company you ordered the goods from. This is perfectly okay for the average buyer, except when something goes wrong! Say you ordered…
How Analysis Can Make Sense of the Flood of Data to Create a Competitive Edge
…monitor voice-based customer calls for quality and training purposes, explains Dinesh Venugopal, executive vice president, MphasiS. The goal is to keep the customer happy ASAP. If the customer service representative…