Belarus Attempts to Become the Eastern European Bangalore
…The company emerged in 1993 as a partnership between IBM and Minsk R&D Institute for computer development, once one of the cornerstones of the Soviet computer industry. In 1999, IBM…
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VoIP Solves Technology, Labor Challenges for Growing US Call Center
…are also the answer for companies in a hurry to deploy. Mehta says the ASP can get a company up and running in two to three days. “Most of our…
Archstone Consulting/Duke University Offshoring Study: Respondents Reported 30 Percent Annual Savings
…out 186 American companies who have offshored staff. “That leaves a lot of American companies who have yet to try the model,” he says. However, Furlong is quick to point…
Five Things Manufacturers Should Consider When Selecting a Contract Manufacturer
…performance is critical. 4. Check the ability to introduce new products The window of opportunity for introducing new products to market can close rapidly, especially in the electronics industry. The…
An Attorney Outlines Some Outsourcing Challenges for Manufacturers
…this trust, but “even if the contract has significant penalties, that may not make up for loss of a company’s secrets,” points out the lawyer. Manufacturers whose distribution chain is…
Service Level Agreements: A Better Mousetrap
Why have buyers and suppliers of outsourced technology services come to the conclusion that service level agreement (SLA) credits are “adequate compensation” to a buyer for its supplier’s failure to…
ASP Makes Sure Software Downloads Don’t Go to Terrorists
…application service provider (ASP) specializing in global trade management. TradeBeam’s trade compliance product ensures a seamless and legal software download or physical shipment for its customers. Companies that physically ship…
IT Forecast: Look for Growth, Changing Deal Types, and a More Global Delivery Model
…companies that have their own intellectual property will share it with the marketplace as an ASP; salesforce.com is an example. That company had a very successful public offering last summer….
What’s New in BPO
…one because they want to buy the required expertise.” Terry Jost, Vice President of Capgemini’s Outsourcing Services business, says over 60 percent of America’s BPO offshoring activities have come from…
The Top 10 Outsourcing Events in 2004 and What They Mean
…notes “that the biggest competitor to outsourcing is for companies to do nothing.” Those companies often had business leaders who nixed outsourcing “because they felt they could go to PeopleSoft…
Defining the Role of the Technology Lawyer
…six to ten months to complete and involve most, if not all, aspects of a company’s technology infrastructure. The team of technology lawyers on an outsourcing deal will typically comprise…
Sephora Discovers the Beauty of Outsourcing its IT Infrastructure
…and CIO. In addition, the retailer had a difficult time attracting and retaining talented IT professionals for a complex legacy environment. The retailer needed experts in several server platforms, networking,…
Outsourcing Makes Labor Law Compliance ‘No Sweat’ for Hanna Andersson
…which was called the Apparel Industry Partnership. Congress then passed legislation that, among other things, holds US manufacturers and retailers liable for compliance with international labor laws. These laws forbid…
Outsourcing Real Estate Audits Saves Retailers Real Money
…because the company’s leadership wants an expert in that business managing the spend and the portfolio information on which the reporting is based,” says Chris Adams, Senior Managing Director, Global…
Governments Join Private Sector in HRO Adoption
…question: “Is there a similar push in government organizations compared to private sector companies to liberate HR departments from their onerous, transactional processes so they can play a more strategic,…
SourceNet’s Solution Powers Energy Savings
…management, we can remain competitive with the offshore labor providers while keeping our workers in America and focus our internal staff on valued energy bill expertise,” Reiff says. SourceNet’s contracts…
The Gruntled Employee: A Holistic Model Addressing Behaviors in Outsourcing
…source” (the independent model). At this point, she explains, “The client no longer discounts what the provider says because the provider pays attention to the client’s complaints and issues and…
American Outsourcers Revamp to Compete with Offshore Suppliers
…them to compete with their Indian counterparts. Corporate Solutions, an IT supplier, revamped its process to wring out enough cost to be able to compete head-to-head with the Indians. Alpine…
Consortia Buying: An Upcoming Trend in Outsourcing
…capture strategic value.” Recent news headlines point to outsourcing provider firms also adopting the group concept in tackling competitive advantages, Vales points out. “Major firms are going to market together…
How Leading Companies Avoid Being Bitten by Telecom Expenses
…names: Gartner refers to it as Telecom Expense Management (TEM), and Aberdeen Group calls it Total Telecom Cost Management (TTCM).] “Companies know they have a pain point revolving around communications,”…