…Hayward Tilton and Rolapp Insurance, a California-based, full-service, eight-location agency handling $100 million in premiums. “We spent a lot of time researching the different providers, talking to other agents about…
…President ONTALA Performance Solutions (www.ONTALA.com) is an expert advisor in Outsourcing, Strategic Cost Management, and Vendor Governance. You can reach Linda at (416) 452-4635 or lindatuckchapman@ontala.com. About the Author: Ben…
…is: a new computing model that drives efficiencies,” explained Chris Mankle, chief technology officer for ACS, A Xerox Company. “Companies used to own their own telephone systems. Now, they get…
…Xerox Company. “Varying prices encourages commuters to take alternate routes, car pool or take public transportation. We’re managing traffic by changing driver behavior.” According to Williams, higher-quality camera and character…
…conduct sufficient user acceptance tests, or an employee committed fraud within a client account because controls were inadequate, or the client did not provide the entire list of company codes,…
…this one centering on clients in the high-tech industry. “Revenue recognition is a really complex issue for software companies. With sales occurring through indirect channels, a software firm may lack…
…for you based on your future growth assumptions. For example, if a provider expects that your business will grow over time, they may propose a lower base price to meet…
…for the price at both a service line and transaction level. 6. Software licensing Unexpected software licensing costs during the transition phase hit a company outsourcing several IT components. The…
…defined processes that help you quantitatively evaluate the service provider’s solution, capabilities and pricing. To decide whether your company and the service provider will have a comfortable cultural fit, you’ll…
…communication depends on the individuals involved. Some will also say it depends on whether they’re communicating about day-to-day operations, conflicts or opportunities. Others will comment that it depends on their…
…– would have caused a financial loss to the service provider. The following examples describe the approach the parties took to arrive at an agreed-upon solution for their financial conflicts….
…sanctions such as future monitoring of a company’s hiring practices by a governmental agency. In some areas (Form I-9 compliance, for instance), non-compliance can expose the company and/or its employees…
…caution Linda Tuck Chapman and ONTALA Performance Solutions (www.ONTALA.com) are expert advisors in outsourcing, strategic cost management, and governance. Contact Linda at (416) 452-4635 or by e-mail at lindatuckchapman@ontala.com. …
…were going wrong.” His company started using typical Agile structures that included a long planning meeting at the beginning of each cycle. But, the company had to make many modifications…
…Agrawal, Global Head, Platform BPO Solutions for Tata Consultancy Services Limited (TCS) “Many of the concerns around BPaaS include long-term commitment, perceived risks, and the complexities around technology and BPO…
…guy here locally to facilitate communication gave us a level of comfort.” “In smaller companies, entrepreneurial companies, the dollars are coming directly out of their pocket,” explains Irwin. “So the…
…believes the biggest change will be the “introduction of complete systems as opposed to a myriad of components that companies must integrate, yielding a complex, brittle architecture that just won’t…
…software application or service. This will become particularly significant in a cloud-computing environment where the IT service provider stores a company’s data at a remote location. Other risks of lock-in…
…an operating expense. Allied Digital Services is also investing in the cloud delivery model to help companies move from the own-and-operate (cap-ex) model to a services-based (op-ex) model. Kevin Schatzle,…
…very large customer companies will drive even greater adoption of cloud computing as they begin to roll out the next generation of hardware and software engineered to work together. HP…
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