…business giving organizations a deeper understanding of their edge Better, faster communications (such as 4G wireless) enabling getting that information to the organization Greater computing capabilities (such as cloud computing)…
…control over expenses. Q. Please describe an example of such an option. Sheth, HP Enterprise Services: In applications, for example, pricing options for tiered levels of service give companies more…
…example, but limits in the number of users). “This type of offering enables smaller, less complex companies an opportunity to take advantage of the same software as larger companies but…
…in the midmarket, and these companies will turn to outsourcing as a strategy for becoming more competitive in the marketplace. (Also see Risks and Complexities in Outsourcing Decisions in the…
…the previously published articles and white papers on our site or in our Best Practices white paper series. These 100 lessons learned focus on issues related to each phase in…
…an effective governance structure is a common problem, no matter the size of the buyer, but especially manifests itself in companies that lack internal resources with adequate experience in managing…
…we wanted them to think of PwC BPO. As an example, PwC owned and effectively used the BPO.COM and BPO.CO.UK domain names to drive prospects to the PwC BPO Web…
…leading to comfort with not having SLAs Without exception, trust was at the heart of the surveyed buyers’ comfort level in starting initiatives or a new scope of services without…
…These challenges include siloed storage, the ever-changing landscape of technology, integration complexities, and the constant deluge of data. Companies need a comprehensive information strategy to integrate information silos and provide…
…driver for outsourcing was labor arbitrage, delivering as much as 40 percent savings compared to the UK. Barclays initially outsourced its non-voice back-office services for both its commercial and retail…
The biggest challenge with service provider governance is designing a good program that minimizes the increased workload of already stretched resources. Simply stated, service provider governance is composed of structured…
…to the risk associated with the complexity and compressed time frame, the new company’s leadership had significant concerns about the outsourced relationship’s chance of success. As a result of the…
…vision was to create a stronger partnership with a stronger alignment of priorities,” says Shepley of this decision. There is clear communication between the two companies. The Dell Services team…
…Oklahoma Project Manager, ACS, a Xerox Company; Mike Langenohl, Sr. Vice President, ACS, a Xerox Company; Beth Ellyn Rosenthal, Editor, OC; Lisa Henley, Director of Electronic Payment Systems, OKDHS; Howard…
Best Communication: PNC Bank and Océ Business Services Awards Criteria: Both parties communicate proactively, honestly, candidly, and transparently, enabling them to work collaboratively to resolve issues, take advantage of opportunities,…
…a BPO services provider that offers the market best-practices-based financial processes supported by state-of-the-art applications such as Oracle ERP Suite. The AltiusPAR CEO says Grupo Posadas’s new companies rely on…
…For example, Mittal suggests companies ask themselves, “What does my brand stand for?” It could be luxury or functional, for example. Make the problem tougher than it is. “How to…
…do to mitigate this, the better your company will be.” In addition to complaints, some of the things companies can listen for are: Price changes Sources for new suppliers New…
…“This could potentially increase the stickiness and ‘time on site’ of a company’s Facebook page,” Fisher continues. The Rosetta Stone story Rosetta Stone sells computer-based training in 31 languages, making…
…of the companies then invested in relationship-management training after the fact. When did the formal training take place? In most cases, it occurred right after the parties completed the transition…
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