…past are now re-examining their options beyond the usual suspects of IT and data centers. For example, HR functions such as finance and accounting are clear examples of corporate overhead…
…24/7 support. “Companies will be consolidating these processes, which are becoming complex. This will drive the need for outsourcing,” says Samaiyar. He adds that this increasing complexity will keep new…
…become a key component” in customer care over the next five years. Companies “can’t ignore them” because today there are 65 million active Facebook users and over 200 million bloggers….
Renewals are the big news in human resources outsourcing. Mohammed Haque, Vice President & Head of Enterprise Solutions Service practice at Genpact, estimates about $40 billion in contracts will come…
…when buying a DVD from Amazon. Why should software be in the way of solving everyday business problems?” Adds John Douglas, CompuCom CIO, “People are expecting a consumer-oriented approach.” CompuCom…
…The third driver is the wave of mergers the economic recession created. For example, one company’s ERP may have SAP but the other may have Oracle. Once merged, these companies…
…extend their contracts to include processes that they previously seen as core competencies.” He cites, for example, an increase in buyers looking to outsource portions of their corporate planning process,…
…differences of opinion and say thank you for a job well done. Linda Tuck Chapman is President, ONTALA Performance Solutions Ltd. www.ONTALA.com. She can be reached at lindatuckchapman@ontala.com or 416.452.4635….
…for outsourcing Company A is a mid-sized multinational chemical company; it signed a five-year contract, which was later renewed for another four years. Company B is a large utilities company…
…success. If a buyer is not good at providing software specs, it needs to hire a supplier with the specialized background to develop software by completing the specs itself. Central/Eastern…
…locks. The Citigroup team fixed the application and world commerce continued. Today, companies are offshoring to other places in the world besides Asia to diversify their risk. Schenkel says Citigroup…
Changes in technology and the business landscape can necessitate implementing strategic changes for a company to remain competitive. Add new government regulations, and you have a good reason to outsource….
…a good match. Both companies were growing. Both have an entrepreneurial bent. And the size was a match. “We needed a company large enough to provide services across a wide…
…and talents; companies need to utilize those unique skills. The professor mentions an insurance company that routes calls based on the questions of the caller; the agent with the most…
…office of Morrison & Foerster. For example, say an outsourcing buyer gathers personal data and then shares it with its outsourcing supplier. Then the supplier has a data breach. Here’s…
…industry bodies studies market trends to equip organizations with insights that facilitate their IT and business strategies. For more information on the Research Council visit www.wipro.com/industryresearch or e-mail industry.research@wipro.com. …
…says Shell originally decided to outsource IT because the company lacked commercial rigor and operational discipline. The department had difficulty meeting the company’s business requirements and its service level compliance…
…has been watching teams for the last five years. Innovative teams have three things in common: They have good collaborative practices. These well-articulated practices are common in the team and…
High-level customer service is essential for online and catalogue retailers because their sector is highly competitive. Ramping up and down call center staff due to seasonal fluctuations combined with meeting…
…lastly they review the supplier’s competition. Once they complete this process, they ask the $60 million question: How deep is the gap between the company’s perception of itself and the…
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