Outsourcing to Rid Healthcare’s Pain
…the biggest change his company noted in buyer behavior during 2002. “Clients don’t want us to just duplicate for less money what they were doing before. They’re considering things like,…
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Humorist Art Buchwald’s Views on Outsourcing, Globalization and the American Economy
…write his columns, check his book sales on Amazon.com or Barnes and Noble, and says he enjoys being very creative (in romantic endeavors) in email. Long before he was a…
Mushrooming Competition + Knife-Thin Margins = CEO Headaches in Financial Institutions
…great at the moment that the gloves are coming off.” The competition for market share of consumer spend manifests itself among the global Goliaths’ cost-cutting measures in two primary trends:…
Outsourcing To Play Larger Role Among Insurance Companies
…to 20 years behind every other industry segment.” Member Insurance transferred its customer service to an outsourcer in 2000. Fell gives compelling reasons why insurance companies are breaking with tradition…
Shrinking Consumer Dollars Lead to Greater Interest in Retail Outsourcing
With the economy sputtering, consumers are watching their wallets. That is forcing America’s retailers to focus on their core competencies as the only way to compete for the shrinking discretionary…
‘Special T’ Is for Telecommunications
…for expert skills-skills that can be difficult and costly to maintain in a full-time staff. Maintaining underutilized staff, combined with ongoing training to keep pace with shifting technology, is becoming…
How To Move From ‘It’s Not Possible’ To ‘It’s A Done Deal’
…Ohio chapter’s IS staff consisted solely of a database administrator. “We didn’t have the internal expertise to upgrade our computers in the way that we needed to,” recalls Kramer. They…
Aviation Outsourcing
…to “smart source” or “niche outsource” part of their functions. “Smart sourcing” is where the outsourcing solution combines the benefits of different suppliers to come up with the optimal solution….
Outsourcing Provides Sweet Dreams Instead of Security Nightmares
…security services market is being driven primarily by resource constraints to capital and security expertise, as well as the growing complexity of networks and rogue access points, which exponentially increase…
The New Breed of Web Hoster
…in a mature market with many comparable players – is risky because it flattens already thin margins. Hosted service providers exist along a continuum with progressively more complicated technology and…
Outsourcing the Enterprise Becomes an Engine for Growth
…agreement that commenced in June, 2002 with the transition of four IR data centers and IR’s accounts payable system into ACS facilities in Dallas and Pittsburgh. This combined move is…
Anchor for Agility
With a focus on getting back to the basics, the world’s leading companies now use outsourcing to empower transformation of their operations. They recognize their scarce capital, management efforts and…
Service Provider Bankruptcy
…number of telecom bankruptcies (e.g., Exodus Communications) where the supplier sells its business as a going concern to an asset purchaser. The customer’s contract can be assigned to this new…
When Squeeze Starts to Hurt
…outsourced their Medicaid fiscal agent process because they didn’t have the expertise or personnel to do it. Their system now enables transmitting claims at the electronic point of sale, verification…
The Coming Sea Change in Offshore IT
…In general, companies looking to source offshore have three options: Use a domestic provider with offshore capabilities. The chief benefits are the domestic provider has greater expertise in managing offshore…
For CIOs, Breaking Up (With Your Outsourcing Supplier) Is Hard To Do
…their ability to invest in the capacity you need to help your business grow,” says Jones. Ways to Solve the Problem What should an unhappy company do? Jones, who points…
Contracting for International Outsourcing
…between the customer’s U.S. company and the service provider’s U.S. company. In offshore outsourcing, the key issue is moving the work to another country; in international outsourcing, the key issue…
Tips for Outsourcing HR Functions
…it’s not a core competency, it’s crucial that the work be handled by experts. Sometimes (but not always) that expertise and access to world-class resources costs more than doing the…
Development and Customization in Outsourcing
…Information Technology Practice Group, who can be reached at michael.s.mensik@bakernet.com; and Mark F. Schultz, Associate in Baker & McKenzie’s Global Information Technology Practice Group, who can be reached at mark.f.schultz@bakernet.com….
(i)Structure Creates Model to Chart IT Outsourcing Performance in Infrastructure
…highly digitized world. How does your IT organization stack up? Find out by taking (i)Structure’s easy-to-use test at www.i-structure.com/omm. Six Areas That Make a Difference The team formalized these trends…