…industry bodies studies market trends to equip organizations with insights that facilitate their IT and business strategies. For more information on the Research Council visit www.wipro.com/industryresearch or email industry.research@wipro.com. …
…and sources of revenue. A lack of free flow of open, honest communication is the major inhibitor to successful use of new types of outsourcing models, as communication is foundational…
…now monitor social networks. Twitter, Facebook, and other social media comments can destroy or enhance a company’s reputation. Jacoboni predicts that most call centers will shift to cloud computing in…
Editor’s Corner: Ed Anderson, Chief Strategy Officer, CompuCom Ed Anderson is CompuCom’s new chief strategy officer. He shares his cogent insights on who should move to the cloud, when they…
…Linda Tuck Chapman is an advisor and former corporate executive with deep expertise in outsourcing, offshoring, risk management, and governance. Linda can be reached at 416.4562.4635 or lindatuckchapman@ontala.com. Visit www.ontala.com….
…the company views this deal as best practice,” he reports. “The One Unilever program worked. We are now one company in every single country,” says Kaufmann. “Hand on heart –…
…during CompuCom’s data-gathering and management process, CompuCom determined increasing failure trends for some of PSEG’s PCs. CompuCom proactively engaged with the manufacturer of equipment PSEG was purchasing. As a result,…
…aligned Best non-contractual incentive mechanism by the buyer in place at the staffing level to motivate the desired performance of the supplier’s staff Executive compensation/financial incentives in both companies is…
…decide on software. Rather than just insisting that the medical center install Eclipsys’ own financial system, a careful analysis determined that in this case, another vendor’s system (from Computer Programs…
…budget shortfalls were a problem,” says Jeff Wilke, Unisys’s program director. “The city departments didn’t see why they should spend money refreshing computers when they could use the money to…
…the company sought to reduce expenses and align with revenues to return to sustained profitability and bring SG&A costs in line with the competition. The challenge: Adapting Sun’s cost model…
…of its capabilities or technology, and communications post contact signing. They also cited six other areas of disappointment that, together, comprise the “miscellaneous” slice in the chart in Figure 1….
…different from their competitors,” observes Brenna Garratt, CEO of The Delve Group, a Manhattan company specializing in working with outsourcing suppliers. So, how do companies distinguish themselves when everyone’s offerings…
…and industry bodies studies market trends to equip organizations with insights that facilitate their IT and business strategies. For more information on the Research Council visit www.wipro.com/industryresearch or email industry.research@wipro.com….
…and industry bodies studies market trends to equip organizations with insights that facilitate their IT and business strategies. For more information on the Research Council visit www.wipro.com/industryresearch or email industry.research@wipro.com….
…compelling rationale for offshore services. Combining the EOF with careful use of CSS criteria in contracts allows buyers to move towards transforming their offshore service providers into strategic partners. Companies…
…industry bodies studies market trends to equip organizations with insights that facilitate their IT and business strategies. For more information on the Research Council visit www.wipro.com/industryresearch or e-mail industry.research@wipro.com. …
…work with the Chinese and the Chinese to work with the Indians. The offshore development process The parties used Sierra Atlantic’s Web-based process for managing tasks and communicating between groups….
…solution was strongly based in his concerns about the nuances of bookkeeping for the tax-exempt organization. “I wanted to make sure we are in compliance with the reporting and other…
…technology to allow authentication of the endorsement. The company, which specializes in applications for financial services, called on outsourcing to help. So it chose an outsourcing provider with core competencies…
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