Outsourcing Solves Paralyzing Predicament
…to modify the information provided by the outsourcers. “Unfortunately, I didn’t find any company that I felt comfortable with,” recalls Lennes. “And our stock option program is a little complicated,…
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Storehouse of Knowledge
…using 23 different kinds of course registration and tracking systems with various degrees of functionality and complexity. Within the company, 38 different groups of people were developing and delivering training….
Outsourcing: Method for Scaling Steep Slopes
Outsourcing Excellence Award – Most Improved Process Compaq Computer Corporation and Rational Software Corporation Would you settle for a black and white photograph of a brilliantly colored rose garden? Until…
Trail Carvers:Outsourcing’s Role in Moving Companies Beyond Their Potential
…knew insurance companies would never come knocking on my door and say, ‘Will you sell this for us?’” Barkley says. Instead, DS Barkley creates insurance programs, approaches existing insurance companies…
Colombian Risk
…the first 40 miles itself in order to qualify for the government funds. Theodore Judah, who founded Central Pacific Railroad Company, set out to accomplish that goal. Unfortunately, his company’s…
Executives Hearing Outsourcing’s Value
…relations (HR) and finance and accounting have been the fastest growing sectors of the BPO world. “These are the processes that companies are most comfortable outsourcing,” she observes. Last year,…
Stable Server Environments, Cost-Cutting Leads to Outsourcing Gains
…forcing companies to focus on their core competencies. These companies will outsource both the technology and the business process to an expert. “Does a computer manufacturer need an internal logistics…
Maintaining a Healthy Output
…systems. Chicago Hope, meet High Tech. Print Management Comes of Age The management of IT – and all of its ancillary components – is a common and constant challenge among…
Paying Attention When the Telephone Bills Come Calling
…its telecom suppliers in return for a minimum annual volume commitment. Every month someone had to audit the bills to ensure the rates the company negotiated actually showed up on…
Teaching a Risky Business
Two companies partner to enhance online education for insurance CE credits Insurance is a commodity most of us love to hate and is generally perceived as a necessary evil at…
No Time for RFPs
…cornerstones of success in structuring an outsourcing relationship. Driving this trend is an ever-increasing number of companies facing two situations in order to remain competitive: A need to employ a…
Fewer HIPAA Headaches
Outsourcing Partnership Reduces Compliance Risk in Complex Regulations April 2002. The impending deadline now shaping the future of privacy and security of patient information in the healthcare industry finds some…
How I Learned to Stop Worrying and Love Outsourcing Negotiations
…possible to complete your outsourcing agreement in a comparatively short timeframe. In recent years, the practice of outsourcing information technology services has been transformed from a fairly risky undertaking to…
Outsourcing Payroll Check Printing Pays Off
…check printing. Anderson says the check printing equipment is so specialized few people now how to run it properly. Companies who print their checks in house “find it challenging” to…
Reverse Auctions Improve Quality, Price and Delivery of Custom Goods
…there is no market price,” says Petersen. Most people think commodity items like light bulbs are the best candidates for reverse auctions. Not so, says the TreeCore expert. Commodity items…
Ordering Online Produces A Catalog of Benefits for Quill
…Digital Impact. Companies realized they had a problem when customer email came back with “unsubscribe” in the subject line. Kleinberg says companies learned email could become an expensive vehicle if…
Outsourcing Helps Trade Center Buyers Get Back in Business
…centers,” Stuart explains. None of these companies had built a remote computing infrastructure that could support large numbers of displaced workers who had no access to their regular company network,…
An Ounce of Prevention
…company with the diverse global opportunities and financial strength of a major oil company, but it is also blessed with the entrepreneurial spirit, flexibility and responsiveness of an independent operator….
Ten Key Questions for Developing Effective Service Level Agreements
…process for measuring performance that the supplier achieves. For example, you could measure a computer system’s availability software continuously running within that computer system, periodic polling by another computer system,…
Extra! Extra! Read All About It
…e Commerce, IT, New Media, Dot Com. For the Albuquerque Journal’s classifieds, going online in 1999 “was not a matter of if but rather how.” says Donn Friedman, Editor, Technology…