In this article, we explore the innovative world of the outsourced logistics solution. West Corporation, a provider of outsourced communication solutions to many of the world’s largest companies and government…
…intervals to accommodate a smaller customer. The cost is too high and the margins too low. This is where offshore manufacturing steps in. Ashe Archery is a great example of…
…wanted Ayoka to build a Web 2.0 application. The company selected Ayoka because of its reference e-commerce sites built in Ruby on Rails language (with favorable features for e-commerce) and…
…become a better company from an HR perspective because the issues we’re addressing are at a much higher level.” Now more of Overgard’s time is committed to company business other…
…and there is a problem, the company will be able to spot it faster by measuring the number of complaints coming into the call center. “We can get the information…
…which tracked asset depreciation. And that did nothing to check on software compliance. The Business Software Association (BSA), a software industry organization that enforces software license agreements, can assess violating…
…MBS helped Private Escapes develop a comprehensive IT strategy, then search the market for off-the-shelf software. Since destination clubs was a new industry at the time, the two felt no…
…importance with best practices, the supplier’s reputation, and the supplier’s industry expertise. BPO deals incorporated incentives in their service level agreements (SLAs) more often than ITO deals Aggressive pricing was…
…he used to pay to do most of his recruiting through the Monster.com online employment site. Now “I still do most of my recruiting through Monster.com,” he says, “but it’s…
…rewrote his Web site to encourage his e-Commerce customers to phone. Now the site prominently displays the toll-free number on every page. “Today’s technology is great. People want to shop…
…strategic process. So the RPO component in broad-scope HRO deals commonly fails, with buyers taking the work back in house or putting it up for bid to pure-play RPO providers….
…can save and redirect some to make the necessary investments in process optimization, compliance, technology, etc. This results in tensions and, therefore, risks. Best practices and process optimization ensure the…
…churn in a highly competitive market. “We’re looking at how to help them,” says Poole. “We combine customer intelligence along with changing business processes to improve the way a company…
…example, is working with Google on the enterprise level of Google applications; it’s providing wraparound services to handle things like migration, integration, and the authority to use the software. Cook…
…still have huge requirements to preconfigure systems like SAP,” says Poole. He says next year companies in this sector “won’t want to make any more big investments in an ERP…
…Coca-Cola Company’s chairman announced a supplier diversity initiative, and the company carved the niche support area for the MCP contract out of a larger services contract with a major provider…
…companies, or countries. Many KPO providers can usually do an analysis of one company very well or very quickly. But can they analyze about 500 companies based in 30 countries…
…much more enticing,” White explains. The Salvation Army has a meeting room platform for Web conferencing, which is free to all users. Now the charity can have Web-sharing meetings. It…
…efficiency and quality or reduce risk of process output. Giacomelli says a good example of innovation is the popularity of self-service. Today most airline passengers use computer kiosks to check…
…says they are really unnecessary because unhappy Telekurs customers will complain instantly if the quality falls. “If there’s an error, we get complaint letters and phone calls right away,” says…
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