Putting Humpty Dumpty Together
…Companies have to understand what they are expecting and actually make decisions based on that,” advises Vickie Pettee, Manager, Global Compensation and Benefits for Nokia. That was the mistake Nokia…
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My Benefit Source Chips Away at Payroll Administration Costs
…work; the other half was completed by an outside service. Bert Mariani, Meadowbrook’s director of finance who joined the company 12 months ago, realized one of the first tasks on…
Supplier Supplies Capital, Engineers to Save Energy and Money
…Farmland. Farmland contacted several companies before selecting Reliant Energy Solutions, an energy services company affiliated with the electricity utility in Houston, Texas. Farmland’s commodity traders work with Reliant, so Farmland…
Coping with Increased Development Cycles
…way,” says Fulbright. For example, the company added statistical forecasting but also kept precision forecasting, because different companies have different forecasting requirements depending on the size of the company and…
Barking Up The Right Tree
…Bridges with a Model for the Future Today Enhancing the Banfield image by pointing out the advantages of a national practice to the veterinary community is a recruiting strategy. “Since…
The Heat Is On for Energy Management Outsourcing
…megawatts. But that didn’t happen, reports Rick Wirth, marketing manager for DukeSolutions, an energy services company owned by the utility company that’s based in Charlotte, North Carolina. “If a company…
A New Way to Look at BPO
…company. Outsourcing the entire enterprise helps companies compete in today’s tough commercial environment by channeling scarce capital to the core business. Traditional IT providers like EDS are entering the BPO…
Back to School
…look for somebody that has the experience and expertise to pull that off. But at the same time, working with schools is a delicate issue. So we needed a company…
How to Spend Resources Wisely
…of service and, at the same time, made less costly to run. To be competitive, companies need to transfer dollars into the areas where their competitors have technology. An economic…
Drexel Deepens Its Impact
…are examples of “mainstream” technologies that are best handled by outsourcing. Being there first and having the IT resources and expertise to leverage is the starting point for developing a…
The Seven Deadly Negotiating Sins
An outsourcing negotiation is a complex endeavor, with interwoven financial, technical, performance, people, and legal issues. However, after boiling it all down, there are seven very common mistakes both vendors…
Value Drivers
…that helps companies improve their product quality, financial performance, customer satisfaction or time to market. Value drivers are tools to show executives where value creation opportunities exist. They help ferret…
Through the Looking Glass, Brightly?
…according to Katyal. They are busily experimenting with various business models and focus niches so they can offer compelling value for the long term. To survive, some companies are cutting…
Outsourcing Disease Management Services Helps Patients and Payers
…community for each of the 15 diseases. Although individuals not covered by Accordant’s services have access to a portion of the programs in those communities, patients whose payers outsource disease…
Outsourcing Customer Interaction Management
…you want up front, this is really the only way to communicate and get current information about customers.” According to Chad Pariseau, Proscape’s vice president, Consumer Goods Sector, some companies…
Straight From the Horse’s Mouth
…people’s expertise and money to accomplish goals. That’s exactly what he did when he sought investors for his Texas oil companies years ago. And he saw the outstanding results of…
Government Call Center Achieves Excellence in Customer Service
…broker for the Department of Defense (DoD); the Commanders in Chief of the unified military commands; federal, state and local agencies, non-profit agencies, private industry, the general public and international…
Buyer Beware
…company wanted to outsource its desktop operations. This move would create a common corporate infrastructure around the globe, something that hadn’t developed because of the company’s decentralized structure. Because that…
From Vision to Victory
…of its midrange computer systems. Curt Haines, Director of the Bureau of Consolidated Computer Services in the Governor’s Office of Administration for the Commonwealth, says they selected Unisys because it…
Judicial Middle Ground
…competitive tendering. It made sense to roll this function into the outsourcing contract for “one-stop shopping.” Burden of Proof Compaq, which has a strong presence in Canada, won the contract….