…customer service is goal one for Southwest; it’s posted the lowest ratio of complaints per passengers of any American airlines since the Department of Transportation began tracking those statistics in…
…our goal at the outset to find the common ground,” the Unisys executive says. Then Krueger and the Unisys executive committee had to make the final decision: Hire The RightThing…
…Based on these findings, the report listed nine practices to help companies enjoy better results. They include: Visit the supplier’s site. The study found 47 percent never or rarely visited…
…the past, and people realize they need to learn continuously and master new skills to perpetuate their worth. Today’s enhanced computer-based learning programs are economical and achieve excellent results. Companies…
…AMRO’s front-end Web-based platform as its global trade portal. The bank called its portal TradeAccess (http://www.fxcentre.com) ABN AMRO handles all the back-office processing in Chennai, India, while ABN AMRO’s office…
…Proposal asking outsourcing suppliers to devise improvements to its network based on six categories: Capabilities Cost Leverage Operations Risk Speed Ten companies responded, which InBev short-listed to four. It selected…
…at competitive cost points. That flexibility extends to picking and dropping point services as needed, albeit within fixed time windows. Insurance coverage also extends to workman’s compensation and supplemental life…
…of communication documents. Although healthcare payers are moving away from paper transactions to achieve lower costs for transferring payment and communicating remittance information, many healthcare providers want a combination of…
…to the software vendor optimized usage, says Klingler and Ashland would agree. A retailer hired Tomax to install its software. Then it asked the software vendor to continue to manage…
…All components of the Iasta solution are Web accessible for clients as well as a client’s customers and suppliers. Iasta.com, Inc., an Indianapolis, Indiana-based provider of e-Sourcing software and services…
…of three other companies (KontactIntelligence.com–a software developer in physician recruitment and retention management software for hospitals and healthcare systems; VeritasHealthCare–a staffing firm providing nurses, healthcare technicians, pharmacists, etc. predominantly for…
Companies in nearly every industry are using utility computing, although you might better recognize this trend by current buzzwords such as on-demand computing, virtualization, Service-Oriented-Architecture (SOA), R&D clusters, and compute…
…says, “we had to use several systems to do this; it took a lot more time, which did not help customer service and sales.” E-Commerce NetSuite also supports the Prosoap.com…
…in insurance. Complicating the matter also is the fact that insurance processes are quite complex. Cecere claims in banking, for example, all processes are based on seven basic transactions, while…
…and integrating with the company’s existing accounting and payroll software. Two months into the test, they were happy, had worked out all the implementation concerns, and then rolled out the…
Preparation for the anniversary commemorating the year that Toyota began doing business in America posed a challenge for Ron Kirkpatrick, who is now National Manager for Executive/Internal Communications at Toyota…
…advice and assistance from the service providers to avoid engaging in such conduct. Open communication and honesty are key to a healthy and productive relationship. Failure to communicate is a…
…percent for customer relationship-management software, around 30 percent in ERP software, and 40 percent in supply-chain-management software, based on 2005 software revenues. He explains how the lessons his father taught…
…every buyer. “We liken it to a Sunday brunch buffet,” he explains. But Administaff standardizes “how we get the job done.” It handles routine transactions on its Web-based platform. Unlike…
…North American economy was still hurting from the 2000 dot-com crash when it 9/11 struck. With companies looking for margin enhancement, 2002 saw unprecedented growth in FAO. Fortunately, or unfortunately,…
"*" indicates required fields
"*" indicates required fields
"*" indicates required fields
"*" indicates required fields
"*" indicates required fields
"*" indicates required fields
"*" indicates required fields
Offshore staffing solutions for enterprise. Independent expertise, advice & implementation
You will get:
Not an enterprise?
Go to standard quote