High-Quality Impermanent Solutions
Outsourcing Technology Risks Enables Companies to be Competitive Even a Fortune 500 company can fail. All it takes is a decision to invest dollars, time and people in the latest…
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Digital Rights Management
…most advanced technology today for allowing companies to enable HIPAA compliance. The San Jose-based company developed a Core Partner relationship with a company called InterTrustÆ Technologies Corporation and licensed its…
Like a Fifth Wheel
…automotive industry, we are seeing the Big Three really becoming assembly companies and marketing companies more than manufacturing companies.” There is a shift in the companies that turn to outsourcer…
Cinderella Syndrome
Outsourcing Your Procurement Process Impacts Profitability An enormous impact on a company’s profitability comes from its procurement or purchasing process. Some companies are starting to recognize the impact, but most…
Can you use a balanced scorecard in an outsourcing deal?
…has come to mean measuring multiple attributes to get a complete view of a corporation. But that is missing the key point of a balanced scorecard: the linking of corporate…
Virginia COMPETEs for the Common Good
…taxes. In the Commonwealth of Virginia, a unique organization works to ensure its citizens get the most for their tax dollars. The 15-person Commonwealth Competition Council, created by the Virginia…
Wireless: To Be or Not To Be
…about computing power, and worry about the synchronization between that and your desktop. That is very, very complicated,” explains Chris Lin, founder and CEO of iDini. Software developers have also…
If the Shoe Fits
…technological advances occur even more quickly. Future organizational success already depends on strategies to make companies more agile in their ability to change so that their competitors don’t pass them…
Birthing a BPO: The Shared Service/Spinout Route
…The executives of a spinout have a hard time paying their new sales force a competitive wage and bonus package. “It takes them a long time to come around and…
Birthing a BPO: The VC Route
Like the recent demise of go.com, many of the dotcoms are going, going, gone.com. As the body count increases, it’s clear there’s no guarantee that an underwriter will not be…
SLAs That Work
…the ERP components. For example, you can see the servers are always up but the network connection keeps going down. “Compartmentalizing allows you to talk intelligently with the vendor about…
Downtime Detour
…and communication technology solutions including system integration, network technology, eBusiness and strategy consulting. In the very tight, competitive market where Getronics plays, customers demand end-to-end solutions and speedy delivery of…
Strategic Defense
…for our parent company, General Dynamics. We can sit down and work any issue out and come to agreement on anything without ever having to look at the contract, so…
Feathering Each Other’s Nests
…companies). It has more than 10 million customers, more than 110,000 location points, 3000 ATMs, 120,000 point-of-sale terminals, Internet banking, online telephone banking; and its Web site handles more than…
Magnificent Medicaid Management
…extraordinarily deep commitment to its customer and Wisconsin’s end users, award-winning innovation and an outstanding “partnership” approach to outsourcing. Medicaid is one of the most controversial, complicated and expensive programs…
Zeal for the Zone
…two companies that were appropriate options. One of those, ReleaseNow was then selected to design an eCommerce storefront. Thus, eMarketZone (www.emktzone.com) was born. Besides setting up and maintaining the Net…
CRM Becomes A Star At ENSTAR
…a Siebel expert because he felt they were more competent in CRM functions than his security experts. He found the ASP model attractive “because we don’t have to touch the…
Outsourcing is Taking Three Forks
…infusion of venture capital. The wealth of capital served as a magnet attracting a horde of new entrants. These new companies had a business plan which based their profitability on…
Big Companies Embrace Multi-Process BPO
…successful companies are firmly embracing large-scale business process outsourcing, points out Barnsley. When a company adopts BPO, it is “moving up the value chain” in order to free up resources…
ASPs Ready for a Consolidation
…ASP services are fairly standard across vendors, price becomes a significant point of comparison. ASPs are reaching down to smaller companies, which makes them unique in outsourcing. The current market…