…niche ASPs (such as Portera and Salesforce.com). Many of the infrastructure companies don’t have application management expertise, while the software companies do not have technical (network and systems) expertise. Vertical…
…company must be an applications expert, a network expert and a service expert. This year the service component of that equation will become more important, predicts Goepfert. In years past,…
…audit process basically discovers errors in billing, locating the ongoing repetitive errors in telecom bills can halt a significant drain on a company’s finances. Spint suggests that every company should…
…months out of 12 it matched its performance standards 100 percent. “Incentives motivate us more than penalties,” points out Smoker. Synertech employees find their compensation is tied to their customers’…
…of the company’s marketing department near Frankfurt, Germany, says it’s a matter of Raytheon taking care of targeted financial objectives and allowing a company to focus on its core business….
…of technology for GoCruiseDirect.com, a Miami, Florida company. He reports 95 percent of all cruise reservations are still made by the travel agents themselves. In most cases the travel agent…
Entering the dot-com world is a real adventure for many businesses. A company needs to be prepared for the stiff market presence and competition from the AOLs of the world….
…competency for companies but it is for Raytheon. Measuring Accountability by Improvement For example, if the company’s goal is to have its staff produce more professional looking documentation, the course…
…President of Business Development for Compass America, reminds companies considering embarking on an outsourcing journey to make sure they are well represented by a neutral third party. “Outsourcers write a…
…outsource other new services to help grow their community. Stanhope points out the outsourcing relationship also benefits Commtouch. His company became a buyer before Commtouch went public. “We provided them…
…companies like Intel and Exodus. Business Email Monopolizes Outsourcing Market Business email is beginning to monopolize the outsourcing market, Gerber notices. Companies like Bangkok.com want Commtouch to become their email…
…new revenue source for the buyer. Smadzinski’s company gladly wrote the supplier “a very big check.” In addition, the supplier will receive checks on an on-going basis. In another case,…
…sharing. Dot.com companies select this option “because their burn rate is high,” he reports. Lessons from the Outsourcing Primer: The Internet is forcing companies to become lean while at the…
…companies compared to the government. The Extent of Accountability Two groups in American society express opinion about how to run prisons, and the legislature has responded to both. There is…
…were no ubiquitous Internet browsers.) In 1996, realizing email was the becoming the pivotal application of the Internet, the company decided to develop a core competency around email. Its first…
…because its customers are unhappy that the company doesn’t have a particular application, and the company is losing money. The company’s long-term goal, though, might be to integrate that application…
…commit to excellent levels of availability, prompt responses following service incidents, and other common measures of performance. At a minimum, customers should thoroughly investigate the ASP’s capabilities, check references, and…
…the insurance company’s managing general agents (MGA). The MGAs underwrite, bind, then print these policies, which they send to the consumer. Jefferson Insurance Company, a property and casualty company in…
…joining travel, computer-electronics and entertainment. Today the company, now called Send.com, has 20 different product lines, ranging from cigars to cars. The company partners with local specialty retailers to fill…
…comes from hosting other software companies or ASPs. NaviSite currently has 40 software companies delivering their applications from its data centers. The company’s four nines SLA is a big attraction…
"*" indicates required fields
"*" indicates required fields
"*" indicates required fields
"*" indicates required fields
"*" indicates required fields
"*" indicates required fields
"*" indicates required fields
Offshore staffing solutions for enterprise. Independent expertise, advice & implementation
You will get:
Not an enterprise?
Go to standard quote