Moving Into the Neighborhood
Legal Considerations When Starting a New Outsourcing Company Without a doubt, the enormous growth in the outsourcing industry spells o-p-p-o-r-t-u-n-i-t-y for a company that can offer service expertise and economies…
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In the Beginning…
…simultaneously. This, in turn, led to developing expertise in operating multiple editions of the same program on the computer complex (a process known as multi hosting). With this capability came…
Flying High in Close Formation
…Information Services and marketed its automated services to other transportation companies. In the early 1990s, they recognized that those companies were beginning to compete against each other. The solution, says…
Prescription for 24/7 Uptime
…spin off from a consulting company called Relational Data Systems. That company performed customized application work at customers’ premises. Before long, the company founders realized their need for remote data…
BPO’s Breakthrough Moment: A Reflection on the Recent PwC-BP Amoco Transaction
…subsidiary at the time), other companies took note. Because of IBM’s excellent reputation as a trusted company, the outsourcing industry gained a strength and credibility that it previously had not…
Supplier’s Services Silhouette BPO Trends
…the capability of that software,” he adds. “Companies are in the same position with robust ERP software solutions.” That is the starting point for the BPO work that rSP performs…
Keeping Intellectual Property Under Wraps
…with the customer’s competitors,” Slowinski says. ” So the question becomes: what are the supplier’s rights to use their customer’s intellectual property in an alliance with the competitor?” There are…
Integrate the Best-In-Class Provider or Control the Single Integrator
…can be between processes, procedures, systems, applications and organizations. Interfaces are a complex matter and an organization will need people who are competent in managing them. A company’s own IT…
Flexibility in Service Contracts: How to Build It and Keep It
…the customer’s business objectives. Service level commitments should be geared toward measurable predictors of customer shareholder value. To the extent that service commitments reflect purely technical specifications and not business…
No Seams
…employees, whose former responsibilities are eliminated, are often a focal point in outsourcing considerations. Fordham points out that not every provider can transfer those employees to its company; but a…
Straight A’s Report Card
Grading the performance levels, strategies, and success of government services outsourcing suppliers, MAXIMUS is out front with straight A’s. The company was selected by Forbes Magazine as one of the…
The Tactics of Transformation
…reason for outsourcing. Increasing competition through global E-business, the need to reach new performance levels, and the need for increased flexibility are causing companies to re-align their priorities. The outsourcer,…
Negotiating Effective BPO Contracts
In this article, master the art of negotiating service contracts with our expert guide. As the trend toward business process outsourcing (BPO) grows, companies are faced with a new learning…
Distinguishing Between Dispute and Discussion:
…with for years outlines some very interesting points that drive home the point that all outsourcing contracts and relationships require flexibility and a sense of fairness by both the client…
EURO: Ready or Not, Here It Comes
On January 1, 1999, eleven member countries of the European Union (EU) will adopt the Euro as their common currency. This move has complex implications for outsourcing in Europe. It…
Teaming: Making Multi-Vendor Relationships Work
…a combination of all three options. The key point is to understand which approach is being followed for each good or service being procured and to adopt a delivery approach…