…command.” The same applies to terrorist attacks… 10. Microsoft and SAP embrace the outsourcing world. Jones says the software vendors–the ones with the intellectual property–realize “they have to make it…
…outsourcing to achieve an end-to-end solution and because the company really wants to be agile, multisourcing can achieve that but also makes the opportunity more complex. Not understanding that complexity…
…Indian companies specialized in discrete processes. Many buyers had a help desk function, for example, so the Indian companies could invest in help desk services for a lot of different…
…“Today, companies want precise consumer household knowledge.” The Axciom executive predicts even business-to-business companies will want to personalize their offerings. “This is a growing macro trend,” he says. That means…
…among multiple tenants–known as “virtual computing,” “utility computing,” or “utility-based pricing model.” Yes, people have been talking about utility computing for a couple of years, but the applications and infrastructures…
…Because VoIP routes voiceover IP networks, it’s subject to the same security problems as the rest of your computer infrastructure. “Traditional phone networks are complex and proprietary,” says William Stofega,…
…the only CMM-certified Ukrainian IT company, were among the most active proponents of the march. According to the company’s co-owner and COO Valeriy Kutsyy, 99 percent of Miratech’s employees have…
…company grew, it added new outsourcing suppliers to handle different parts of the process. One supplier provided the software that took care of the 1,500 emails the company receives daily…
…computers to weigh the garbage trucks and generate a ticket. Those tickets are our company’s cash register. They are the lifeblood of our company,” he explains. Winter says staffers at…
…Sunoco’s internal IT infrastructure by outsourcing to four key suppliers. The easy-to-read, 33-page book is now available on the (i)Structure Web site at www.i-structure.com. The book is designed to be…
…of this toll-free number to Connextions Health, a call center specializing in healthcare, in a three-year agreement. The supplier is based in a 335,000-square-foot campus in Orlando, Florida. Other healthcare…
…Troy Sowers, who heads Unisys’ commercial healthcare administration practice, says health savings accounts are becoming popular because they appeal to both employees and employers. They help employees save for the…
…businesses with an important need in the software, innovative IT, or general technology areas. SAP Establishes a Beachhead A few years back, SAP, a German enterprise software company, decided almost…
…product,” says Willis. WestJet short-listed three companies. Last year, the Calgary-based company switched to Cytiva’s SonicRecruit, an application service provider (ASP) that provides recruiting software. ASPs are a way for…
…a former branch manager at the San Jose Medical Group. Joseph Harris stole two computers and a compact disk that contained 185,000 patient records. To date this is one of…
…outsource for four major reasons, with cost savings coming in last. Companies outsource HR to: Gain access to outside expertise: 93 percent Improve service quality: 85 percent Focus on their…
…understanding your company’s desires regarding outsourcing. Does your company want to outsource all its IT, or does the corporation plan to retain some level of internal competencies to manage the…
…Harrah’s Entertainment is one of the most sophisticated hospitality companies when it comes to building statistical models for segmenting and marketing to customers. The company’s financial success allowed it to…
…percent a year. “That’s no growth at all,” he says. Last year outsourcing companies generated $56 million in real estate commissions for leasing US call center space, according to the…
The commercial real estate business has supported a certain amount of outsourcing for many years. Commercial real estate consultancies have taken over activities from clients as diverse as transaction management…
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