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Service Level Agreements: A Better Mousetrap

Why have buyers and suppliers of outsourced technology services come to the conclusion that service level agreement (SLA) credits are “adequate compensation” to a buyer for its supplier’s failure to…

How Real Estate Choices Affect Offshoring Decisions

…wave of offshoring activity. “Spanish, not Mandarin, is the world’s most commonly spoken language,” he explains. “American companies are acutely aware of their Spanish-speaking markets. Similarly, companies are turning to…

Defining the Role of the Technology Lawyer

…lawyers spans basic software license and maintenance agreements to application service provider (ASP) agreements (i.e., where the software application and customer data resides on the service provider’s computers) to complex…

Governments Join Private Sector in HRO Adoption

…question: “Is there a similar push in government organizations compared to private sector companies to liberate HR departments from their onerous, transactional processes so they can play a more strategic,…

Going for the Gold

…alliances that are (a) strong enough to collaboratively withstand challenges and (b) are mutually beneficial and thus motivated enough to grab opportunities that come their way in a competitive marketplace….

SourceNet’s Solution Powers Energy Savings

…to Dan Reiff, Senior Vice President of Business Development for SourceNet Solutions, a utility bill management supplier. “In the world of energy, companies need to make information-based decisions if they…

Avoiding Outsourcing Pitfalls

company that has a dispute with its offshore supplier in Prague. The company decides to bring a lawsuit against the supplier near its Austin, Texas corporate headquarters. However, the company…

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