Service Level Agreements: A Better Mousetrap
Why have buyers and suppliers of outsourced technology services come to the conclusion that service level agreement (SLA) credits are “adequate compensation” to a buyer for its supplier’s failure to…
Why have buyers and suppliers of outsourced technology services come to the conclusion that service level agreement (SLA) credits are “adequate compensation” to a buyer for its supplier’s failure to…
…new study from Frost & Sullivan. For three years, Poland had a compound annual growth rate (CAGR) of 40.11 percent for outsourced IT workers in captive companies, where the employers…
…on a Windows or other software purchase. Licensing is another issue. US-based companies that distribute software internationally first need to classify their software under the Export Control Classification Number (ECCN)…
…companies that have their own intellectual property will share it with the marketplace as an ASP; salesforce.com is an example. That company had a very successful public offering last summer….
…year will have to worry about finding the right talent and offering the right compensation. Campbell adds this year companies will place a bigger emphasis on retraining the retained HR…
…notes “that the biggest competitor to outsourcing is for companies to do nothing.” Those companies often had business leaders who nixed outsourcing “because they felt they could go to PeopleSoft…
…risks in 2005 and included ideas to mitigate those risks. The Risks in Offshoring Companies who offshore face the risk of their company’s reputation, says Jon Doyle, a partner at…
…wave of offshoring activity. “Spanish, not Mandarin, is the world’s most commonly spoken language,” he explains. “American companies are acutely aware of their Spanish-speaking markets. Similarly, companies are turning to…
…agendas. The free flow of knowledge helps everyone handle the myriad of details that go into such a complex move. “Everyone involved in the move knows what’s going on at…
…“fear, doubt, and uncertainty” of the election has had a positive effect on offshoring. That climate has forced companies who are considering offshoring “to be more cautious.” This cautiousness has…
…lawyers spans basic software license and maintenance agreements to application service provider (ASP) agreements (i.e., where the software application and customer data resides on the service provider’s computers) to complex…
…The Rouse Company. Later the same year The Simon Property Group purchased Chelsea Property Group. In the last two years US retailers have also shrunk in size. For example, The…
…question: “Is there a similar push in government organizations compared to private sector companies to liberate HR departments from their onerous, transactional processes so they can play a more strategic,…
…alliances that are (a) strong enough to collaboratively withstand challenges and (b) are mutually beneficial and thus motivated enough to grab opportunities that come their way in a competitive marketplace….
…to Dan Reiff, Senior Vice President of Business Development for SourceNet Solutions, a utility bill management supplier. “In the world of energy, companies need to make information-based decisions if they…
…They treat us wonderfully.” Collaborative Relationship Like JEA, Mindsolve has its own list of industry “firsts”–its Web site boasts the first Web-based assessments, the first HRIS interface for assessment software,…
…HR departments discovered another benefit: “When done right, outsourcing HR functions allows a company to simultaneously reduce costs and free time for strategic action.” The report further states that “freeing…
…company that has a dispute with its offshore supplier in Prague. The company decides to bring a lawsuit against the supplier near its Austin, Texas corporate headquarters. However, the company…
…the computer screen. The software can match the call to an agent’s background for a better interaction. Foster maintains he enjoys a 20 percent cost advantage over companies operating bricks…
…names: Gartner refers to it as Telecom Expense Management (TEM), and Aberdeen Group calls it Total Telecom Cost Management (TTCM).] “Companies know they have a pain point revolving around communications,”…
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