…Outsourcing and Technology practice groups at McMillan Binch LLP, a major Canadian business law firm based in Toronto and dubbed “America’s Canadian Law Firm.” He can be reached at george.atis@mcmillanbinch.com….
…they perceived they were getting. Canadian companies are comfortable with giving providers greater discretion based on the expectation that they would get something more from the outsourcing arrangement.” As organizations…
…weather and stock information, a major portal objective was to improve corporate communications to employees. GM’s Communications team now produces a daily video-on-demand program featuring GM and industry news, which…
Prescription for Competitive Advantage in Manufacturing “When we first come out with a product, we’ve got a very short window to make it successful before our competitors come out with…
…beyond the service level specifications in five criteria, including new projects. The results – such as a Web-enabled citizen-interaction function with the city council; or the “CommeVous” search engine on…
…the non-fictional tale of what happened to Simon & Schuster, Inc., the New York-based publishing arm of Viacom, Inc. Two-thirds of Simon & Schuster’s business and several facilities including the…
…Managed Care Operations, Department of Public Welfare, with Dallas, Texas-based outsourcing service provider, ACS, to perform services for the enrollment process in the Commonwealth’s Medicaid program. The Commonwealth had no…
…required its provider to use a particular vendor’s software for problem tickets. HP had not used the software extensively, so it hired an expert from the vendor as liaison for…
…their discussions as the healthcare industry compiled successful instances of hospital outsourcing. When ReSourcing Services Company, LLC (RSC), a holding company that forms standalone outsourcing organizations for facilities management services,…
…support that would treat the complexity that we had in the French enterprises.” But both companies had underestimated the complexities of the French operation, so Rhodia demonstrated its own flexibility…
…Web-based mail and calendar system was installed and monthly printer costs were reduced by 61 percent. District employees now have 24/7 access to the systems, and the Web site is…
…his staff’s time each day was spent on worrying whether a department head’s or commissioner’s computer was going down, or a server crashing here, or a network outage there. Getting…
…Reliable worked with the department’s software vendors in the implementation. When the Technology Advisory Committee met to plan the city’s Web site, Reliable made sure it had someone at the…
…would work to understand our culture and get deeply involved in change management here.” The 70-year old industrial diversified company, based in Dallas, Texas, is comprised of various business segments….
…executive level. A prime example of “going the extra mile” to establish harmonious relations is Harrah’s Entertainment, Inc., the Nevada-based hotel casino company. Harrah’s has successfully outsourced its call center…
…Blake Hanna, a partner, communications and high tech practice for Accenture-Canada, reveals this astonishing finding: “Ninety-five percent of the respondents said they plan to use outsourcing to drive change into…
…comes around. Here are three examples of certain old school tactics that seem ridiculous in today’s mature market. Playing Hide and Seek with “Trick-Screws” in the Agreement I often come…
Outsourcing sales force automation (SFA) to a Web-based application service provider (ASP) has produced bountiful rewards for Verifications Inc. In just six months revenues increased by 60 percent since the…
…Mt. Olive, New Jersey. In fact, the Web-based solution was so popular it allowed the manufacturer to eliminate its interactive voice response system for open enrollment. Based on this success,…
…converted vendors even faster than Owens Corning was able to complete training its internal buyers (who generate purchase orders) as to how the new system operates. Web-based Platforms Attract Smaller…
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