…Atis (george.atis@mcmillanbinch.com) is chairman of the firm’s technology and outsourcing practice groups. Jeff Gollob (jeff.gollob@mcmillanbinch.com) is a senior partner in the restructuring group. McMillan Binch LLP, dubbed “America’s Canadian law…
…Lexington, Massachusetts. It offers application choices to mid-market companies and divisions of Fortune 500 companies. “Full service” for Surebridge means software evaluation as well as deployment, hosting and application management…
…products and determined that Topaz Managed Services, the fully managed monitoring service for internal and Web-based business applications, from Mercury Interactive, had more functionality than other options. Worldspan was already…
…success. “Building that trust level is what moved us forward,” comments Doyon. “It’s now a much-improved environment around making decisions and ensuring we are committed to both DST and IBM…
…call data among four leading U.S. pharmaceutical companies. Their preliminary analysis, including support environments for over 20,000 field sales representatives at these top companies, reveals that up to 30 percent…
…Insurance Portability and Accountability Act) project management tools. The Web-based applications enable UHHS to track and document its complex HIPAA compliance activities and provide auditable proof to the government that…
London-based easyCar is one of Europe’s fastest growing car rental companies; it opens two new locations a week. easyCar customers, who are located in the U.K., France, the Netherlands, Spain…
…decision. The commitments providers make in their initial proposals are generally based on the information contained in the RFP, and the buyer’s service provider selection decision is often based in…
…was definitely in the top competitive echelon as far as pricing.” The Offshore Operations Component ACS now processes a MetLife claim online in a matter of seconds, not days. MetLife…
…Fidelity, etc. lend credence to the value many companies have seen from outsourcing portions of their HR functions. But in these apparently calm seas, a storm has been slowly building….
…represents the largest, pure-play public BPO company in the market today. After the dotcom bust, the marketplace wondered if this kind of company could survive. The marketplace watched as other…
…clients with its Web-based supply chain integration service. “We have gotten to the stage where the Internet is a key enabler for supply chains to be much more efficient,” says…
…Massachusetts. “But they are not necessarily looking at the downstream implications of what they are doing,” he adds. As an example of commodity-based principles at play, a hotly contested situation…
…“That whole process is gone now,” he says. Additional benefits come from using the software vendor as an MSP. It eliminates finger-pointing as to the source of a software problem….
…detonate an explosive device in the complex that houses your company’s outsourced data center and the blast destroys the data center. If your outsourcing agreement includes a force majeure provision…
…awareness training. The Commonwealth of Virginia recently implemented a Web-based training solution for its 50,000+ users in 100 agencies spread throughout the state. Virginia now stands head and shoulders above…
…Group’s manufacturing, distribution, and retail practice, says companies are now “accepting the proposition that they can gain real value in outsourcing HR.” “HR today is all about Web-enablement and process…
…comfortable managing their pension assets themselves,” explains Myra Drucker, chief investment officer, GM Trust Company, a pension fund outsourcing service provider based in Manhattan. At the end of last year,…
…U.S. vertical industry research for IDC, a research firm based in Framingham, Massachusetts. And there are a lot of disparate core competencies required to manage those technologies. Constant retraining of…
Offshore outsourcing in 2002 reached the status of a proven paradigm. Already a key component of strategic goals for many large U.S. companies, small to mid-size companies also are now…
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