ITO: An Industry in Transition
Why? A confluence of factors gave ITO service providers a body blow. First, they are still suffering from the aftershocks of the dotcom bubble. Things were rosy when companies raced…
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Legal Outsourcing Trends – A Look Ahead
…negotiations on suppliers’ promises of quick savings, but later transform into competitive deals as customers encounter difficulty in translating the suppliers’ initial promises into real savings commitments. These deal strains…
Outsourcing to Rid Healthcare’s Pain
…of these training issues.” Through a new outsourced capability, his company also now offers anonymity for HIPAA’s requirement for a way to report failures of security/privacy policies to work. But…
Humorist Art Buchwald’s Views on Outsourcing, Globalization and the American Economy
…business section. But every time I see Alan Greenspan at a party, he won’t tell me what’s going to happen. He’s closed mouth when I come around him. I say,…
Mushrooming Competition + Knife-Thin Margins = CEO Headaches in Financial Institutions
…great at the moment that the gloves are coming off.” The competition for market share of consumer spend manifests itself among the global Goliaths’ cost-cutting measures in two primary trends:…
Outsourcing To Play Larger Role Among Insurance Companies
…in 2002. One of the drivers in the trend towards outsourcing is the growth of eInsurance. Web-based distribution of insurance products places a heavy burden on IT departments. Bloor Research,…
Shrinking Consumer Dollars Lead to Greater Interest in Retail Outsourcing
…partner of Deloitte & Touche’s BPO practice. Companies had to offer these benefits to stay competitive, but didn’t have the funds to provide them. Outsourcing benefits to a PEO solved…
‘Special T’ Is for Telecommunications
…for expert skills-skills that can be difficult and costly to maintain in a full-time staff. Maintaining underutilized staff, combined with ongoing training to keep pace with shifting technology, is becoming…
How To Move From ‘It’s Not Possible’ To ‘It’s A Done Deal’
…solution depends a great deal on a quick implementation and no business interruptions. Blatnik estimates a company (even with more resources than the MS chapter) attempting this same complex project…
Aviation Outsourcing
…McKenzie (Miami office) and practices in the firm’s Global Information Technology Law Practice and additionally in aviation law matters. He can be reached at R.Allen.Naude@bakernet.com. 1 Will the Outsourcing Boom…
Outsourcing Provides Sweet Dreams Instead of Security Nightmares
…open to attack. Meanwhile, hackers defaced a U.S. Department of State Web site with obscenities. For many, there is no feeling of security when it comes to IT security. Allan…
The New Breed of Web Hoster
…a limited budget.” In addition, the company was moving from a Windows-based, single-server environment to a Linux-based environment with multiple web and database servers and Cisco firewall and load balancers….
Outsourcing the Enterprise Becomes an Engine for Growth
…was not possible without a significant transformation of its business focus, steering it toward its core competencies and leveraging the investment capital this growth required. In examining the transformation process,…
A Sporting Goods Manufacturer Outsources CRM to Drive a Golf Email Campaign
…first thing to consider outsourcing. It is very rarely a competitive advantage for a company. There are a lot of processes where the internal staff would be better served. That…
IDC Study
…risk-reward elements. Companies are outsourcing a mix of ITO (information technology outsourcing) and BPO (business process outsourcing); the common denominator in the outsourced process is complex and technology intensive. “Keeping…
Anchor for Agility
…provides the necessary stable support services so Nortel can remain competitive. Before long, they both realized their initial service level agreements (based on traditional “break-fix” metrics) did not adequately represent…
Service Provider Bankruptcy
…number of telecom bankruptcies (e.g., Exodus Communications) where the supplier sells its business as a going concern to an asset purchaser. The customer’s contract can be assigned to this new…
Under the Influence of Capital Constraints
…software license issues so clients don’t inadvertently run illegal software. As Grimm points out, users in its many offices often load their own software, and HQ doesn’t know what’s out…
Florida Makes a Key Move: Outsourcing HR
…a Web-based self-serve eHR system. The next step: determining the exact cost of providing these services. A Different Procurement Process With its consultant, the state evaluated the possible players; seven…
East Meets West Up Close and Personal
…Web as a storefront. Then comes another painful sting: Shinsei’s ATM transactions are 40 times faster than other Japanese banks and even customers of other banks can use the Shinsei…