HR Outsourcing Revenues Grew 65 Percent In 2001
…were pre-Internet technology and were not built as Web-enabled applications. “You are not truly realizing all of the potential when you just plug in the software,” Pramuk says. For example,…
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Outsourcing Virtual Warehousing Enables Entry into New Markets
…vendors have their own shipping and fulfillment standards. To ensure uniformity and a seamless experience for QVC.com’s customers, CommerceHub performs services rather like a “middleman.” CommerceHub keeps the communication process…
Smoothing Over the Privacy Potholes in BPO Outsourcing
…privacy law and regulation. International Developments Outside of the U.S., privacy regulation is developing at a rapid pace. Multinational companies, or companies that simply receive data from other countries, may…
Everdream Wins Gold Medal from Special Olympics
…24/7 basis, Everdream provides automated daily online backup, automated virus protection, remote control capabilities, Web-based email, hardware/software procurement, updating, immediate 24/7 technical support either online or through a toll-free phone…
Information Security in Outsourcing Agreements
…business plans. Other people’s information might include licensed software and personally identifiable information (such as employee or customer records). This is not merely a matter of competitive advantage. A supplier…
Show Me the Knowledge
…of a pilot audience.” CNA rolled out the AskMe knowledge sharing software to the entire organization in June 2001. While CNA didn’t require a BPO solution-the company purchased the software…
Gung-Ho for More Than Vanilla
…high-tech training courses. Speed in distributing time-sensitive products is a primary reason Gung-Ho’s clients call for its services, so the Nevada-based company needs an IT infrastructure that streamlines the process,…
Outsourcing Solves Paralyzing Predicament
…to modify the information provided by the outsourcers. “Unfortunately, I didn’t find any company that I felt comfortable with,” recalls Lennes. “And our stock option program is a little complicated,…
Storehouse of Knowledge
…using 23 different kinds of course registration and tracking systems with various degrees of functionality and complexity. Within the company, 38 different groups of people were developing and delivering training….
Outsourcing: Method for Scaling Steep Slopes
…store windows, a new market was assured. What Kodak did for improving the process of color photographs, Compaq Computer Corporation did for Rational Software Corporation. Rational Software develops and distributes…
Trail Carvers:Outsourcing’s Role in Moving Companies Beyond Their Potential
…knew insurance companies would never come knocking on my door and say, ‘Will you sell this for us?’” Barkley says. Instead, DS Barkley creates insurance programs, approaches existing insurance companies…
Landmark Outsourcing Arrangement Creates World-Class Solution for Scottish Schools
…early; so Mitel has to do the network, programming, develop the software and train the staff in time for the early rollout.” Even the software packages require flexibility from the…
Presenting the 2002 Editor’s Choice Awards
…into winners based on a primary outstanding aspect, this year we looked closely for examples of total excellence in all aspects of the relationship. For each nomination, we examined written…
How British Petroleum Began Using Outsourcing to Make its Dreams Come True
…leverage. Moreover, as some of those customers arrived with SAP, Accenture standardized all of its customers on SAP, providing synergies in terms of cost and performance for all of the…
All or Nothing at All: An Outsourcing Drama of Contrasting Characters
…had 400 employees at that point in time, contrasted with 144,000 people at the behemoth bank – was based on the outsourcer’s unique but sound business model, proven executive experience,…
Turbo-charged, Friction-free Government
…relationship on track. The most impressive benefit from the outsourcing strategy has been the freeing up of 180 IT people who were simply processing data and retraining them to develop…
2001: The Year of the Global Suppliers
…promise of the ASP model is one to many. The new ASP suppliers priced their offerings based on the idea they would host an application and simply let a multitude…
ASP Success in 2001: An ROI of 404%!
…applications directly for the Web, like Upshot and OpenAir. Goepfert says there are hundreds of these smaller companies. She expects to see a continued consolidation among these “Web-native” ASPs. BSPs…
Renewed Interest in IT Outsourcing to Save Money
…coordinator of the firm’s IT practice. In the past, companies outsourced to improve their access to new technology, gain flexibility and integrate functions. Saving money was always on the wish…
Maintaining a Healthy Output
…systems. Chicago Hope, meet High Tech. Print Management Comes of Age The management of IT – and all of its ancillary components – is a common and constant challenge among…