…sources, including computer searches of credit, news, industry and other Web-based sources. You also must satisfy yourself that your prospective supplier can deliver the promised products and services. In addition…
…from all of its different business units or communities – with all of their silo accountability and transactional systems – and come up with ways to compare, contrast and manipulate…
…future orientation (versus a past orientation) and a commitment to being comfortable with change. Having a commitment to interdependence. Why is trust such a vital component in a relationship’s foundation?…
American companies have enjoyed significant advantages outsourcing to companies located beyond their borders. “Offshore outsourcing” provides a powerful labor arbitrage; U.S. firms can receive made-in-the-U.S. quality at remarkably lower prices…
…lodging expenses every time it sent an employee to a training session. While there were many training opportunities in Denver, training sessions there required a two-hour drive each way, according…
…its telecom suppliers in return for a minimum annual volume commitment. Every month someone had to audit the bills to ensure the rates the company negotiated actually showed up on…
…that already provide claims processing software to insurance companies. “Since the software for one of those fifteen companies is already on the company’s computer,” he says, “we can outsource an…
…user, according to the company Web site. In addition to basic email, buyers can add services such as virus scanning, calendaring, group messaging and filtering. The company also offers Web…
…These IT outsourcing leaders have created new offerings to do BPO their way. At Compaq Computer Corporation, a Houston, Texas-based global enterprise provider, creating a BPO offering is the job…
Energy management outsourcing (“EMO”) means turning over responsibility for some or all of a company’s energy management function to a supplier. In a complete EMO transaction, the supplier might: Conduct…
…business lines and produces commercial aircraft, military aircraft and products such as helicopters, space communications (such as satellites) and other eCommerce and high-tech projects. It’s a very large company with…
…via the Web and also provides scripts and enhanced instructional content for Web-based trainers. The two companies became partners when CEU, based in New Haven, CT, solicited Educating Underwriters, based…
…a database into groups based upon behaviors or demographics. Another is affinity. These are combinations or relationships with two or more things such as related products or Web pages. The…
…a company runs on big mainframe computers. “That service is an absolutely critical resource to us as a company,” states Renzulli. “It’s a service that can’t fall down. Even, for…
…recently with Canadian Imperial Bank of Commerce (CIBC) for example, releasing a comprehensive RFP for human resources services and systems to potential suppliers in January 2001. Contract negotiations were finalized…
…simply sign up at the resort’s Web site. For example, if The Venetian is hosting a slots tournament, Stacey will email the guests who have informed the casino they want…
…corporate culture also tends to be very conservative in adopting new software. Klein notes, “Germany only has one software company and it’s called SAP. And to any German, SAP is…
…possible to complete your outsourcing agreement in a comparatively short timeframe. In recent years, the practice of outsourcing information technology services has been transformed from a fairly risky undertaking to…
…and printers to start their own outsourcing companies. Anderson says in the early 1990’s Check Free, one of the highest volume payment outsourcing companies, was using Payformance’s software. “We felt…
…come” approach won’t work. “Figure out what your requirements are and then solve a problem with your e-Learning program. You have to come up with your best practices, and then…
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