…January 2000. Founded in 1997, Digital Impact has implemented more than 10,000 permission-based online direct marketing campaigns with Web-based applications, hosted technology infrastructure and professional services. “There was an initial…
…the requests required Compaq to canvass its worldwide network for some unusual items that needed replacing. For example, one company was using an older VAX 7800 system that wasn’t readily…
…process for measuring performance that the supplier achieves. For example, you could measure a computer system’s availability software continuously running within that computer system, periodic polling by another computer system,…
…e Commerce, IT, New Media, Dot Com. For the Albuquerque Journal’s classifieds, going online in 1999 “was not a matter of if but rather how.” says Donn Friedman, Editor, Technology…
…“par level” areas automatically stocked. Seamless Operation OM Direct is the company’s Internet-based product information and order management system, providing real-time product pricing and inventory levels along with real-time access…
…exactly what SurfControl did when it commissioned Cerida to help market its education software package. SurfControl, based in Westborough, Massachusetts, develops and markets Internet filtering software. Recently, the company encountered…
…departments and logistics are considered. And it’s that difficulty that drove Hong Kong-based global logistics management company, United States Consolidation (USC), Ltd., to look to an outsourcing supplier to ease…
…Cain reports. MyBenefitSource’s Web-based technology solves this problem by integrating benefit enrollment and administration with payroll. Payroll is the basic platform; from there the payroll department can access the company’s…
…way,” says Fulbright. For example, the company added statistical forecasting but also kept precision forecasting, because different companies have different forecasting requirements depending on the size of the company and…
…installing new equipment that allowed for growth in mailboxes wouldn’t solve the problem. The university’s objectives included extending Web-based messaging to students, who are mobile and need access to email…
…made it difficult “when it came to hiring veterinarians.” The supplier adopted a new strategy, including the Charter Practices that are owned by veterinarians. For doctors desiring their own practice,…
…megawatts. But that didn’t happen, reports Rick Wirth, marketing manager for DukeSolutions, an energy services company owned by the utility company that’s based in Charlotte, North Carolina. “If a company…
…centers, Webmasters and collection departments act independently. Companies must synchronize their inbound and outbound messages if they are to communicate consistently across all channels. Tying Two Communication Types Together The…
…that a company like IBM had a wealth of resources; and we obviously hoped that since we were a small company, they could bring a technical resource to really help…
Public Service Enterprise Group, Inc. (PSEG) is a holding company in the electric and gas business with several affiliate companies in generation and distribution services in 12 countries and in…
…Before he joined Exult, a Web-enabled human resources (HR) outsourcing provider for large, multinational corporations, Campbell helped propel Ernst & Young’s Global Outsourcing practice to $400 million. He began his…
Philly’s Technological University Creates Another National ‘First’ As the world increasingly becomes defined by technology, Drexel University (DU) is committed to driving innovation and being a leader in technological advancements….
An outsourcing negotiation is a complex endeavor, with interwoven financial, technical, performance, people, and legal issues. However, after boiling it all down, there are seven very common mistakes both vendors…
…pure play ASPs. “Competition clearly helps the client,” she says. ASP Value Proposition Still Strong The analyst for IDC, an information technology analysis company, believes the current woes were simply…
…– 20%. Proactive Monitoring Is Key Accordant’s patient services are addressed primarily through a call center with a Web option for the materials. The Web site offers an interactive, educational…
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