Healthcare’s Biggest Challenge
…its 75 people come from a healthcare background. That’s important to companies like Benefit Planners, a Texas company serving 200,000 insureds. ABF’s high level of service and dedication in serving…
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High-Quality Impermanent Solutions
Outsourcing Technology Risks Enables Companies to be Competitive Even a Fortune 500 company can fail. All it takes is a decision to invest dollars, time and people in the latest…
Digital Rights Management
…most advanced technology today for allowing companies to enable HIPAA compliance. The San Jose-based company developed a Core Partner relationship with a company called InterTrustÆ Technologies Corporation and licensed its…
Strategic Alliance Provides Missing Piece
…companies entered into a strategic alliance allowing Exult to integrate D&T’s GlobalAdvantage software into its Web-based services. “We don’t have to create an expatriate practice from scratch,” points out Hodges….
Like a Fifth Wheel
…a more efficient manner.” Accountability What do the following companies have in common? eBay (the world’s largest retail site, based on number of transactions); Prudential.com (the world’s largest insurance company);…
Cinderella Syndrome
Outsourcing Your Procurement Process Impacts Profitability An enormous impact on a company’s profitability comes from its procurement or purchasing process. Some companies are starting to recognize the impact, but most…
Can you use a balanced scorecard in an outsourcing deal?
…has come to mean measuring multiple attributes to get a complete view of a corporation. But that is missing the key point of a balanced scorecard: the linking of corporate…
In the Pink
…the Government Computer Center. In 1990 the department became a public limited liability company as part of a privatization move. In 1999 the company changed its name to PinkRoccade. Today…
Wireless: To Be or Not To Be
…about computing power, and worry about the synchronization between that and your desktop. That is very, very complicated,” explains Chris Lin, founder and CEO of iDini. Software developers have also…
The Reasonings of CEOs and CIOs
…says Braunstein. Focused on core competencies that differentiate the company from its competitors, CEOs want to free their personnel from non-core processes (such as human resources, help desk, finance and…
Fly Like an Eagle
…White agrees, although the company currently is not targeting anyone other than software developers. The company’s issue management tool, for example, manages change. “And at the end of the day,…
The Future of Contract Manufacturing
A. T. Kearney specializes in transforming organizations to be stronger, more agile and better positioned for the future. Earle Steinberg, vice president and practice leader of the company’s Americas Operations…
If the Shoe Fits
…technological advances occur even more quickly. Future organizational success already depends on strategies to make companies more agile in their ability to change so that their competitors don’t pass them…
Outsourcing in Uncertain Times
…Outsourcing Center in Dallas, Texas. For example, Spherion, an Atlanta, Georgia outsourcing vendor, staffs a center that designs and prepares sales proposals for a large company. The outsourcing buyer, worried…
Birthing a BPO: The Shared Service/Spinout Route
…proprietary software may have problems if the software is not scalable. They cannot achieve the revenues possible by leveraging their solution. In addition, proprietary software might “frighten away” potential buyers…
Birthing a BPO: The VC Route
…ask, “If you could start your own company, what would you do differently?” The goal is to form a new company with a new vision. For example, Thoma Cressey noticed…
SLAs That Work
…the ERP components. For example, you can see the servers are always up but the network connection keeps going down. “Compartmentalizing allows you to talk intelligently with the vendor about…
First Aid for HR
…products in more than 175 countries. With more than 190 operating companies in 51 nations, the company has more than 99,000 employees worldwide. It’s a human resources migraine, to be…
Downtime Detour
…and communication technology solutions including system integration, network technology, eBusiness and strategy consulting. In the very tight, competitive market where Getronics plays, customers demand end-to-end solutions and speedy delivery of…
Strategic Defense
…its most important customer was driving the company to become a technology leader. “The U.S. government wanted us to be more robust, Web-centric. They were driving us with a lot…