Feathering Each Other’s Nests
Most Visionary 2001 Editor’s Choice Award EDS Australia and Commonwealth Bank Birds of a feather flock together aptly describes the beginnings of the outsourcing relationship between Commonwealth Bank of Australia…
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Zeal for the Zone
…two companies that were appropriate options. One of those, ReleaseNow was then selected to design an eCommerce storefront. Thus, eMarketZone (www.emktzone.com) was born. Besides setting up and maintaining the Net…
CRM Becomes A Star At ENSTAR
…email the quote to the customer. If the customer faxed back a purchase order, an employee would go into the firm’s computer system and type the needed components for that…
Outsourcing is Taking Three Forks
…success stories. Internet and Ecommerce-Based Outsourcing Outsourcing’s second segment is Internet and ecommerce-based outsourcing. Last year the market saw explosive growth in this sector, which was driven by the huge…
Outsourcing Grows as Economy Slows
With the threat of Y2K glitches, many companies delayed outsourcing commitments during the final half of 1999. But companies returned to outsourcing in 2000. Megadeals lit up the landscape, says…
Outsourcing Now Has Ebusiness Component
…he rarely sees an outsourcing proposal that doesn’t have a substantial ecommerce component. Companies want to create a business-to-business (B2B) exchange, use ebusiness to enhance their supply chain management, or…
IT Vendor as Change Agent
…provide the skills, processes and technology they need to enter the brave new economy. “IT is enabling,” adds Ragusa. The Web has created some strange bedfellows. Heated competitors are now…
Big Companies Embrace Multi-Process BPO
…successful companies are firmly embracing large-scale business process outsourcing, points out Barnsley. When a company adopts BPO, it is “moving up the value chain” in order to free up resources…
Equity Creates ‘Sticky’ Outsourcing Deals
…an important distinction between their value added abilities and the commodity they are selling. As IT services morph into commodities, Chaffin points out “it’s easier and easier to change suppliers.”…
Sorting Through the Rubble
…analyst-outsourcing, recently completed reports and forecasts from his company’s surveys of end user wants and needs in the world of IT. He says the turmoil in the IT services marketplace…
Double Digit Growth for BPO
…Primer: BPO outsourcing enjoyed double digit growth rates last year. Web-based offerings were responsible for the growth. Big companies have not selected the ASP model because they require customization and…
2001: An Ecommerce Odyssey
…allotted to come to market. So most outsourced their ecommerce piece so it could be completed at Web speed. Some of the heavy hitters outsourced their ecommerce plans to fledgling…
Time to Renegotiate
…These centers revolve around Web hosting and server farms, enhancing connectivity to the Internet. Zahler believes investment in infrastructure will continue this year, too. Companies will be buying the software…
An Insider’s View of the Future for ASPs
…SAP, Siebel, PeopleSoft and Oracle’s applications that were previously implemented by large enterprises have all released versions of their software that are pure Web-architected; and all those companies that completed…
What Does an ASP Do? Let Me Count The Ways
…“At first, ASPs had the idea: if they build a Web site, the customers will come,” says Goepfert. But that “Field of Dreams” attitude didn’t work. Hiring a sales staff…
When the Government Comes Calling
…crucial to those companies doing business with the federal government, says George Phares, President of Strategic Direction Resource, Inc. For seven years, Phares’ company, based in Houston, Texas; has specialized…
Technology Expedites Refund Process
…audit process basically discovers errors in billing, locating the ongoing repetitive errors in telecom bills can halt a significant drain on a company’s finances. Spint suggests that every company should…
Curing Health Plan Ills
…companies face a new challenge to their economic health: the Web. They realize their members and employer groups are clamoring for Web-based technology. They want their benefits and claims history…
The Numbers On The Blackboard Add Up For ASPs
…subtle shift in terminology, but a major variance in reality.† “For example,” explains Currie, “an IT application installed in a customer’s business will not be the property of the company.†…
An Outsourcing Relationship In Motion
…Mov’n Pictures, Inc.based in Pleasant Grove, Utah. His company (MPI) specializes in animation, film and video for a client list that includes some of the largest advertising agencies in the…