What Web (Sites) We Weave
…Web Simply telling a company’s story in print on the Web is no longer the most effective avenue.† Cyberspace travelers on the Internet are becoming far too sophisticated to be…
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A Global Objective – Profitability and Efficiency
…and web-based training, streamlining learning via computer leading to uniform lessons. Another avenue Raytheon makes available to businesses is the EuroSite. Located 30 minutes south of Barcelona, Spain, it’s a…
A Ship Shape Outsourcing Relationship
…occur on the Web. When GoCruiseDirect.com charted its course, Anderson says his company had to create the application from scratch. Since Anderson and founder John Stewart wanted to concentrate on…
Giving IT Capabilities Some Real Structure
…computer work. The company’s information needs are great as FCSAmerica provides credit and financial needs of farmers and ranchers in the four-state area. It’s a part of the Farm Credit…
Netsourcing: the Life Blood of an ISO
Entering the dot-com world is a real adventure for many businesses. A company needs to be prepared for the stiff market presence and competition from the AOLs of the world….
Measuring Quality, Not Quantity
…competency for companies but it is for Raytheon. Measuring Accountability by Improvement For example, if the company’s goal is to have its staff produce more professional looking documentation, the course…
Changes in Accountability for eBusiness and Internet Initiatives
…participants in an initiative (in a B2B marketplace, for example), which adds complexity that can make an arrangement harder to manage. If speed is at a premium, make sure that…
Family Thais Lead to Bangkok.com
…act quickly because we wanted to be the first company in Thailand to offer Web-based email,” recalls Stanhope. Commtouch promised Bangkok.com it could be operational in one month. Stanhope says…
Hatching An Application
…company switched its focus to Web-based email. It began its outsourcing campaign in 1999. Outsourcing may turn out to be the golden egg for Commtouch. “Dotcoms need email programs for…
An Outsourcing Mutual Admiration Society
…agreement. “We didn’t have to pay them the next three years,” Szmadzinski points outs. He once paid a 20 percent bonus to a software development company that completed a project…
The New BPO Mantra: Get In, Get Out
…sharing. Dot.com companies select this option “because their burn rate is high,” he reports. Lessons from the Outsourcing Primer: The Internet is forcing companies to become lean while at the…
To Be Worth One’s Salt
…companies compared to the government. The Extent of Accountability Two groups in American society express opinion about how to run prisons, and the legislature has responded to both. There is…
ASP Makes Sure You’ve Got Mail
…product, helped spawn Web-based email. Today it manages over 15 million email boxes using its own software called Consumer Messaging Service. However, the ISP watched as free email began to…
Contracting With ASP’s What’s the Customer to Do?
…pay large license fees and hire swarms of consultants, companies may “rent” the software, or buy applications “by the drink,” paying so much per user, per month. Applications will be…
Underwriting a Successful Result
…the insurance company’s managing general agents (MGA). The MGAs underwrite, bind, then print these policies, which they send to the consumer. Jefferson Insurance Company, a property and casualty company in…
Wanted: Outsourcing Provider to Reduce Recruiting Times and Employee Turnover
…they can click to a Web-based form or call a toll free number and go through an interactive voice response system over the phone. The company used Spherion’s Pre-employment Screening…
E-Procurement Evolving in Europe
…Europeans are not as computer literate as people are in other regions. To them a computer is “a complicated piece of machinery.” However, the CEO says the folks with this…
E-voking E-commerce E-mmediately
Companies today realize that if they want to stay in business they will have to enter the e-commerce fray. Specifically, they must embrace Internet Protocol (IP) based technologies. “If you…
The Long Arm of the Law
…laws which affect commercial transactions on-line. In the U.K., for example, a financial services law requires all offshore providers to be subject to the British law. The same legal blanket…
A Gifted Outsourcing Relationship
…joining travel, computer-electronics and entertainment. Today the company, now called Send.com, has 20 different product lines, ranging from cigars to cars. The company partners with local specialty retailers to fill…