Web Watch Dogs
…comes from hosting other software companies or ASPs. NaviSite currently has 40 software companies delivering their applications from its data centers. The company’s four nines SLA is a big attraction…
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The Importance of Infrastructure: When Going Down Can Mean Going Under
…business if their Web sites go down. So they must monitor the infrastructure underpinning their Web sites. Fixing things when they break can be too late for Web-based businesses. Fixing…
E-Government: From Standing in Line to Going Online
…in line to get the stamp” that proves they have paid, he says. The Need to Educate Moore believes governments will have to prove to the public that Web-based transactions…
Power to the People: How Taxpayers Are Influencing E-Government
…Andrew Jones, the partner responsible for the e-government practice at Arthur Andersen. Jones, who is based in the Washington, D.C. office, says the Internet is reshaping local, state and federal…
‘E’ for Effort, Efficiency and E-Texas
…in eastern Europe and the former Soviet Union with a move toward free markets. Once on the e-Texas web page, taxpayers and others, can move freely to the area that…
Outsourcing Alliances in a Knowledge-Based Economy
…will be to the team as people contribute according to their competency and knowledge. The two companies will combine structures as they share a joint vision. A major key to…
Erin Brockovich Meets Top Gun Sales
…is “topgunsales.com.”) It combines its business process expertise in the selling forum with proprietary software called the Cheetah Sales System — it shares with its clients on the Web using…
Anatomy of an Outsourcing Decision
…consulting firm in Columbus, Ohio. The company specializes in sales training and is known for training professionals who sell outsourcing. Pretium Partners joined hands with Professor Venkat Bendapudi of the…
Seamless International Outsourcing
…formed the company in 1985 to write two dimensional CAD software for the apparel industry. Half its employees are apparel engineers who are expert tailors. Customers include Levi Strauss, Boss…
Should You Do What You’re Doing?
…improve things!” states Jim Jones, head of reengineering at Warner Robins Air Logistics Center (ALC). The Center’s personnel currently are working on 12 improvement projects, one of which is activities-based…
Is Outsourcing Research Relevant?
…to the understanding,” Lee says. Approaching Mixed Research Lee advocates a model for future research, which is based on mixing outsourcing research with other important topics. For example, he says…
Email, Not Phone Home
…notified by fax, pager or voice mail whenever they receive an email message. Commtouch’s program also has a Web-based calendar function. It allows users to access events and tasks. It…
ERP Ties All Systems Together
…Web-based applications. Some of Dataforce’s biggest clients had difficulty getting their servers to work properly in offices located great distances from company headquarters. The Web has eliminated this problem. Employing…
Getting Ready For Tomorrow
…ICT is not a competitive driver. Examples are franchises like McDonald’s on the Champs Elysee in Paris or the Gap in Tokyo. These companies tend to ignore cultural differences. (Blue…
What Exactly Is BPO?
…to stay competitive. Suppliers can complete the process faster, cheaper and better than buyers can do it in-house. This type of service also helps companies compete in a Web-based marketplace….
Judging Outsourcing Performance at the Justice Department
…its computers. For the first time they didn’t have to send a technician to each workstation to download the software. Compaq was able to add the software to every computer…
Combining Computer Codes With IRS Code
…a chip off the old cow: The company was the services organization for Borden Inc., then a Fortune 500 company. (Borden Foods and Borden Chemicals were rSP’s first customers.) Unlike…
Facing Up to Customer Needs Online
Communication is fundamental to any kind of commerce. But it’s especially important on the impersonal Net where buyers sit alone in front of a computer screen, wondering if their orders…
Doing IT Right in Sydney
…on the Web. He will offer a business-to-business e-commerce solution as an additional ASP offering. Finally, these companies know they need professional IT help. Typically, the company will drag its…
Channel Changes
…where the software licensing is bundled into the ASP’s total operational cost and is not bought directly up-front from the software vendor, it has an impact on the software industry….