IT Lawyers
…Guedry. Software customization is another issue. By definition, an ASP agreement gives the client the right to use a software program with no customization. If the client needs changes, is…
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On a Higher Plane
…steps might be taken along the e-commerce landscape. If you are an e-information company (have a web site and portals), you might step into e-commerce (sharing of information across the…
The E-volution of BPO Procurement Outsourcing
…to increase their reliance on Web-based procurement even further, says Margel. “Companies that are trying to focus especially on spend reduction are going to take full advantage of these e-xchanges.”…
Leaping at the Chance
…later, the company already employs 70 people. The company has also grown through acquisition. “We will purchase companies when we need to acquire critical skills sets or a geographic presence,”…
Educating Universities About Outsourcing
…school.) But students can apply to over 560 colleges through common applications housed on Embark.com’s Web site. Embark.com supplies each member university with a suite of five tools called the…
The Russians Are Coming!
…only proprietor. Her first step as the single owner was to concentrate on a new core competence: development of Internet-based e-commerce solutions. The company’s first e-commerce request came from Josie…
Constant Coverage on Two Continents
…in offshore application development and maintenance, application migration, product development and support, and Web application development. The newest application is e-commerce; the company has 200 people working on Web-based businesses….
Cleaning Up The Lead System For The Laundry
…at Cincom’s Web site. Cincom’s lead tracking system automatically emails the dealer with the lead. A Web-based Solution The dealer is also able to log onto the Web site. Based…
Lowering the Cost of People
…Warren points out that five years ago there were not people behind e-commerce sites but that, in today’s world, an unattended web site is unacceptable. His company, Tracmail provides Internet…
Presenting the 2000 Editor’s Choice Awards
Welcome to the Outsourcing Journal’s most exciting issue of the year, our annual Editor’s Choice Awards Issue. We encourage both best practice and thought leadership in the outsourcing world. In…
Can-Do Attitude
…to provide compassionate as well as effective benefit administration to its employees. Columbia hired Hewitt to provide cost savings so it could concentrate on its core competency. But Hewitt went…
Growing Together
…venue, e-commerce. E-commerce, of course, is the hottest area for outsourcing expansion. Jabil originally outsourced its SAP application to Compaq to manage its global growth throughout North America, Asia and…
On the Leading Edge
…the help desk and then interface to their level two. When it comes to the Web world, they want you to run their operations from a web hosting standpoint, but…
Traveling the Path of Opportunity
…the growing multitude of start-ups offering that service on the Net. Boston believes many of those .com companies will be consolidated because the big competitors (Travelocity, Expedia and Priceline) have…
Debate, Duplication, Delivery and Development
…way in this arena,” he comments. “This year we may see some new players come out of the woodwork into the forefront?folks like Oracle and SAP.” Corbett says this will…
Future Sourcing
As part of Professional Services at Compaq Computer Corporation, eBusiness Management Services (eBMS) is an Internet provider company. The company has managed the Microsoft network, including connecting more than 1,600…
More Arrows in the Quiver
…good track record and is also willing to participate in a risk-sharing approach, with rewards based on the business of the new company. This is particularly prevalent as companies seek…
Overcoming the Inherent Gridlock in Outsourcing
…by implementing an SAP platform. The organization lacked access to traditional capital markets, due to its co-op structure and the vast number of non-integrated computer systems among the various business…
Profile of a Startup
…“Global 500” companies. Typically, each of those companies currently has 200-500 people working in their HR departments. Exult will take on all of those employees; all the companies’ hardware and…
Moving Into the Neighborhood
…are companies supporting other companies in their “e-commerce” web-based sites. A key aspect of services will be the service levels the outsourcer offers. These have become very important to customers….