In the Beginning…
…of being able to recognize the ingredients for success and how to sustain competitive advantage. “Where there is intense competition, there is no place to hide,” explains Crandall. “You have…
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Flying High in Close Formation
…Information Services and marketed its automated services to other transportation companies. In the early 1990s, they recognized that those companies were beginning to compete against each other. The solution, says…
New Dairy Product Enters Asia-Pacific Market
…of transporting milk, the company has sought opportunities to achieve greater effectiveness, improved efficiency and lower costs in these times of global competitive challenges. It strategies for those objectives center…
Prescription for 24/7 Uptime
Years ago, many organizations had software systems that were “nice to have.” In today’s world, though, we need systems to help us compete in the marketplace more effectively. Software systems…
BPO’s Breakthrough Moment: A Reflection on the Recent PwC-BP Amoco Transaction
…venture with Mobil in Europe and wanted to consolidate five country-based operations into one. They selected PwC to achieve the complex transaction, based on its performance in Bogota. PwC established…
Supplier’s Services Silhouette BPO Trends
…the capability of that software,” he adds. “Companies are in the same position with robust ERP software solutions.” That is the starting point for the BPO work that rSP performs…
No Finish Line: A View of the Future for Purchasing and Supply
…at Arizona State University, explains the approach and components of the research. How changes in the competitive landscape affect CEO priorities was examined; the manner in which purchasing and supply…
Integrate the Best-In-Class Provider or Control the Single Integrator
…can be between processes, procedures, systems, applications and organizations. Interfaces are a complex matter and an organization will need people who are competent in managing them. A company’s own IT…
International Outsourcing: The Legal View of What’s Different
…identifying the business process. A company must first examine their internal processes such as enterprise resources planning. Then a business must consider their entire supply chain, ranging from the suppliers…
No Seams
…to structure billing arrangements to fit their companies’ cultures. Some companies prefer monthly or annual flat fees for the provider’s services; others prefer costs on a per-transaction basis. Some like…
Straight A’s Report Card
…as to eligibility (certain income, assets, etc.), it simply makes no difference as to who makes the eligibility determination. Any worker would come to the same conclusion, based on requirements…
The Consolidation of Vendor Relationships
…“I believe that we will see more centralization or concentration. Companies will tend to consolidate outsourcing relationships among a smaller number of companies — maybe a single company — and…
The Tactics of Transformation
…reason for outsourcing. Increasing competition through global E-business, the need to reach new performance levels, and the need for increased flexibility are causing companies to re-align their priorities. The outsourcer,…
Renewed Focus on Financial Performance
…seeking to outsource their entire administrative infrastructure, from accounting to human resources, scheduling and training. Others are ‘very interested’ in outsourcing their entire web management/webmaster function on a shared basis….
Network Security in Outsourcing
…networks. Information no longer is viewed as residing at a specific location but as comprised of a complex web of LANs, WANs, intranets and even the Internet. As the complexity…
The Outsourcing Phenomenon Comes of Age
Outsourcing, once considered an arcane business practice, has reached the boardroom and beyond. Today top managers understand the applicability of outsourcing to their companies and recognize its value in myriad…
Distinguishing Between Dispute and Discussion:
…1. Structure and document a flexible relationship. As noted above, current outsourcing contracts are based on principles, comparable to a constitution, that provide guidance on how the parties should act…
The Rise of Global Business Process Outsourcing
…on their core competencies as a business strategy to compete profitably in a global market. Business Process Outsourcing (BPO) is paving the way for leading companies to compete globally and…
EURO: Ready or Not, Here It Comes
On January 1, 1999, eleven member countries of the European Union (EU) will adopt the Euro as their common currency. This move has complex implications for outsourcing in Europe. It…
The Many Sides of a Re-Do
…if the parties are under a strictly commercial or commodity-driven contract and a strong commercial relationship is not a goal of the parties. Then the re-do can be approached in…