BPO | Outsourcing Center

Healthcare’s Biggest Challenge

Outsourcing Center, Kathleen Goolsby, Senior Writer

Behind closed doors, discussions about the biggest challenge for both providers and payers in the healthcare industry are not about HIPAA compliance. It's about how to be profitable. Given the numerous industry problems besetting companies, revenue has been drastically cut,

Outsourcing is Taking Three Forks

Outsourcing Center, Kathleen Goolsby, Senior Writer

Traditionally, outsourcing has been IT oriented. Today, however, outsourcing is taking three different paths. I see outsourcing falling into three distinct categories: the traditional IT suppliers,† the application service providers (ASP), and the business process outsourcing (BPO) suppliers. Different currents

Outsourcing Now Has Ebusiness Component

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

When buyers decide to outsource today, you can bet ebusiness considerations are part of the contract. Paul Cofoni, president of the technology management group at Computer Science Corporation (CSC), says he rarely sees an outsourcing proposal that doesn't have a

Big Companies Embrace Multi-Process BPO

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The trend to outsource non-core business processes is 'irreversible,' says John Barnsley, global leader for Business Process Outsourcing for PricewaterhouseCoopers (PwC), and is steadily moving to include multiple activities. Barnsley attributes an overall increase in acceptance of BPO as an

Equity Creates ‘Sticky’ Outsourcing Deals

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Information technology is moving from legacy information into a commodity. This inexorable shift is altering the nature of the relationship between buyer and supplier. That has been a pretty big change in the market last year, says Bob Chaffin, contract

Double Digit Growth for BPO

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

There was a huge up tick in business process outsourcing (BPO) in 2000, says Julie Giera, vice president at Giga, a Cambridge, Massachusetts-based research and advisory firm specializing in the technology industry. She attributes BPO's double digit growth to the

Erin Brockovich Meets Top Gun Sales

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The Every Woman's Company needed 30 top salespeople nationwide for the roll out of its financial seminars for women. The company signed Erin Brockovich (the real person, not Julia Roberts) as its spokesperson. But the company found out quickly putting

The Pitfalls in Becoming a BPO

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

ASPs have proven they are an efficient and cost effective way to share expensive applications. The most successful ASPs have made customer service a bedrock of their business. So it's natural when a good client asks an ASP to help

What Exactly Is BPO?

Outsourcing Center, Kathleen Goolsby, Senior Writer

What a great question! Business Process Outsourcing (BPO) has generated a number of definitions. Before I tell you my definition, I want to describe the history of outsourcing to show how the term business process outsourcing came about.

Greatest Gambits for 2000

Outsourcing Center, Kathleen Goolsby, Senior Writer

In the game of chess the gambit, or opening maneuver, is one in which a player seeks to gain an advantage quickly. It is the same in business today for, in order to compete effectively in a global environment, almost

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