BPO Archives

The Seven Deadly Sins of BPO and How to Avoid Them

Outsourcing Center, Patti Putnicki, Business Writer

Business Process Outsourcing (BPO). The concept is relatively simple: instead of hiring employees to handle the necessary but non-core, transaction-based business functions in your company, pass these on to someone else. Where’s the room for BPO mistakes? Here’s the thing:

Why is Outsourcing Innovation So Hard? Here’s How to Make the Impossible Possible!

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Talk to most outsourcing buyers at the outset of their engagements and innovation is always on their wish list. Talk to them two or three years later, and the one thing they wish they had gotten is innovation. The lack

The F&A Forecast: 14 Challenges and Six Solutions

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The finance and accounting function, along with HR, have traditionally been the BPO processes that companies testing the waters of outsourcing get wet with first. Today “transactional outsourcing has been leveled to a simple commodity,” says Michael J. Alfonsi, Managing

What is Outsourcing? It’s Our Past, Present and Future

Outsourcing Center, Karthik Nagendra, Business Writer

What is outsourcing? It is not a new or alien phenomenon. Almost every organization outsources some aspect of its business. A paint company may outsource the manufacture of its paint cans; a mobile network may outsource its billing activity; a

The Next Generation Shared Services through BPO

Dennis Winkler, Director, Jim Matthews, Managing Consultant, Alsbridge

Executives are all asking similar questions of their shared service organizations (SSO): “How do I get to the next level of shared services and realize more value?” “How do I change my SSO model to expand services and go global?”

Winning Approach to BPO: Be Flexible, Stay Involved, Commit for the Long Term

Outsourcing Center, Patti Putnicki, Business Writer

16th Annual Outsourcing Excellence Award Winner 2012—Best New Process/Application: Rio Tinto and Infosys Rio Tinto is a leading international mining group, and at almost 200,000 invoices a month, is one of the largest global accounts payable operations around. Until 2009,

The World’s Largest Procurement BPO Engagement Realizes Its Vision

Outsourcing Center, Patti Putnicki, Business Writer

16th Annual Outsourcing Excellence Awards—Best Financial Services: Deutsche Bank and Accenture The world’s largest procurement BPO engagement has realized its vision. “Working as one cohesive team, we over-delivered on our business case and we’re still on an upward trajectory. Eight years

BPO Analysts Take on the Market Notes from Our NelsonHall Fireside Chat | Market Analysis

Joseph D. Foresi

Back to Market Analysis home INVESTMENT CONCLUSION: We caught up with BPO industry analysts NelsonHall. First half 2012, BPO deal conversion rates have been hampered by macro factors and risk aversion following a strong 2011, potentially leading to pent up

A Merger, a Consolidation and a Transformation: The Critical First Steps

Outsourcing Center, Patti Putnicki, Business Writer

16th Annual Outsourcing Excellence Awards – Best ITO: Towers Watson and Dell Services “The biggest mistake companies make is picking a provider and then treating them like a vendor. You can hire the best company in the world, but if

Automation: the Key to a Successful Dynamic Enterprise in the "Now Economy&quot

Simon Shah, Redwood

There’s a reason automation solutions are on every business owner’s mind. Today’s business enterprise is in a state of continuous change—the pressure to optimize performance while lowering costs is enormous. The real-time expectations of the ‘now’ economy is no longer

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The Seven Deadly Sins of BPO and How to Avoid Them

What is Outsourcing? It’s Our Past, Present and Future

Winning Approach to BPO: Be Flexible, Stay Involved, Commit for the Long Term

The World’s Largest Procurement BPO Engagement Realizes Its Vision

BPO Analysts Take on the Market Notes from Our NelsonHall Fireside Chat | Market Analysis

A Merger, a Consolidation and a Transformation: The Critical First Steps

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