BPO Archives

OMFN Knew It Selected the Right Supplier When Perot Systems Expertly Handled a Deluge of Volume During Migration

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Old Mutual had earned the unhappy moniker: the worst in the industry. It outsourced to become competitive. During the first two migrations, events conspired to triple volume. Read how the two partners learned to work together under the crushing volumes.

How One Outsourcer Uses Another to Keep Its Work Onshore

John Harney, Business Writer

Offshore claims processing has traditionally been cheaper than in the United States for obvious reasons-the price of keying in data overseas is a fraction of what it is here. Antares Management Solutions, a third-party claims administrator, was considering going overseas

Predicting BPO’s Future with Oracle’s Tibor Beles

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Tibor Beles, VP Sales, Global BPO, heads Oracle's BPO practice. Read why he thinks HRO buyers will take a more aggressive outsourcing approach in the future, how IT will bring innovation to BPO processes, and why time is so critical

Yes You Can Predict the Future of BPO

Phil Fersht, VP Research

Paul Nowacki analyzes the BPO trend line. His findings: GDP growth inversely impacts BPO growth. That means buyers should consider entering the market when the economy is strong to avoid the crowd. Suppliers should focus their business development efforts in

Editor’s Corner: Berndt-Uwe Pagel of SAP

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Berndt-Uwe Pagel, Senior Vice President of BPO for SAP, discusses the software company's role in BPO. He explains why IT agendas have to change, standardization is important, and suppliers have to become profitable. And he shares the most important lesson

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How One Outsourcer Uses Another to Keep Its Work Onshore

Yes You Can Predict the Future of BPO

Editor’s Corner: Berndt-Uwe Pagel of SAP

Editor’s Corner: Kim Davis of TalentTrack

Aberdeen Group Study: Procurement Outsourcing Becomes More Strategic

Calling for Help: Outsourcing Helps BT Reinvent Itself

Making an Outsourced Call Center Relationship Work

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