case study Archives

Swan Saga

Outsourcing Center, Kathleen Goolsby, Senior Writer

When CNA Insurance, a business-to-business property and casualty insurer, paddled fast but still encountered a weight that kept it from soaring toward its goals, it hired the wings of Hewitt Associates as its human resources outsourcer in 1998 and really

HR Moves to Self-Serve

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

SynHRgy HR Technologies, an HR outsourcing vendor in Houston, Texas, monitored the usage of its 500,000 participants last fall. Sixty-five percent of the enrollees used the Web or its interactive voice response (IVR) system in lieu of talking to a

Rendezvous with ELLA

Outsourcing Center, Kathleen Goolsby, Senior Writer

Clark explains that, prior to Rockwood, he was selling an insurance product called employment practices liability (EPL), whereby companies can be insured for wrongful termination, sexual harassment and discrimination. These acts were considered to be uninsurable before 1992 because they

Good Will Taxing

Chris Pryer, Business Writer

Many people don't believe you can put the words 'good will' and 'tax collection' in the same sentence. There is a natural tension there. But in the city of New Haven, CT, there has been a breakthrough that should serve

As Safe as Fort Knox

Outsourcing Center, Kathleen Goolsby, Senior Writer

Ruesch specializes in business-to-business cross-border payments, basically supplying various payment instruments and foreign currencies for companies that need to pay their bills in various countries around the world.

Business Risk

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The biggest risks for businesses are they take too long to change, they do the wrong thing or they don't do their job well, says Michel Janssen, chief operating officer of the Outsourcing Center. Outsourcing can mitigate much of that

Flooded with Possibilities

Outsourcing Center, Kathleen Goolsby, Senior Writer

No doubt, you've seen the ads with the cupped hands ready to cradle your life. With the accompanying slogan, You're in good hands with Allstate, one would naturally assume that customer satisfaction is a high priority with this insurance company.

Collective Behavior

Outsourcing Center, Kathleen Goolsby, Senior Writer

Believe it or not, before the launch of Windows 95, the ledgers of Microsoft's European entity, based in Ireland, looked dreadful. Mark Creighton, EMEA Credit and Collections Manager for Microsoft European Operations Centre, says the company decided to bring someone

Downtime Detour

Outsourcing Center, Kathleen Goolsby, Senior Writer

Imagine that you own a retail gas store and the cash register goes down. You can't sell gas or Twinkies. Now imagine, just for a moment, that you own over 1700 retail gas stores where this could happen. ARCO, a

Strategic Defense

Outsourcing Center, Kathleen Goolsby, Senior Writer

With technology requirements aimed squarely at their weakest point, yet with a goal to be the government's choice to build 21st-century destroyers, BIW made the strategic decision to outsource all of its IT operations to Computer Sciences Corporation (CSC). We

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case study

HR Moves to Self-Serve

Rendezvous with ELLA

Good Will Taxing

As Safe as Fort Knox

Flooded with Possibilities

Collective Behavior

Downtime Detour

Strategic Defense

Industries

Services

Industry

Services

Cybersecurity

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