case study Archives

Feathering Each Other’s Nests

Outsourcing Center, Kathleen Goolsby, Senior Writer

Birds of a feather flock together aptly describes the beginnings of the outsourcing relationship between Commonwealth Bank of Australia and its supplier-partner, EDS Australia. Both organizations are huge, both are global, both are renowned for the top-notch services they provide

Digital Dilemma

Outsourcing Center, Kathleen Goolsby, Senior Writer

Without a doubt, today's competitive forces have pushed the role and importance of customer relationship management up to the top rung of the ladder to success for organizations. As it is so vital, it has become a specialized area and

Getting a Handle on Purse Strings

Outsourcing Center, Kathleen Goolsby, Senior Writer

Because of its poor position with respect to costs (three years ago), the bank hired Peter Donald, an outsourcing veteran with noted success for the City of Melbourne. ANZ wanted him to identify outsourcing opportunities and to apply his prior

Zeal for the Zone

Outsourcing Center, Kathleen Goolsby, Senior Writer

BMC Software could not be more enthusiastic about its new and effective outsourcing relationship with ReleaseNow Corporation. As one of the world's largest independent software vendors, BMC delivers the comprehensive eBusiness systems management software. It guarantees the fastest implementation so,

Watertight Plan

Outsourcing Center, Kathleen Goolsby, Senior Writer

Plainfield's Town Council decided to use Competitive Government Strategies, Inc. as its consultant for the procurement process. They had seen its president's success when he had implemented in earlier years the privatization of the operation and maintenance of the Indianapolis

A Ship Shape Outsourcing Relationship

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Long before the Internet, the travel industry has been in the forefront of computer automation. As far back as the 1970s, airlines that couldn't harness technology effectively crashed and burned. (Pan Am and Eastern, for example.) But because of the

Giving IT Capabilities Some Real Structure

Steve Gust

As a vendor, (i)Structure is gaining some real momentum in the information technology field. Lots of companies are starting to put faith, and more importantly contracts with the business, a subsidiary of Level 3 communication. Its services are being used

Netsourcing: the Life Blood of an ISO

Steve Gust

Larry Marcus, president and chief executive officer, of NY based MiracleNet.com knows that his service needs to be up to par when it comes to being an ISO. There are simply too many others out there. AOL, EarthLink and MSN

Family Thais Lead to Bangkok.com

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The founders of Bangkok.com, who are based in Boston, Massachusetts, planned to resell the domain later for big bucks. But to underwrite their investment, they decided to offer email forwarding to anyone who wanted a Bangkok.com domain name. Our vanity

Underwriting a Successful Result

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Before homebuyers can complete the transaction to purchase a home, they must demonstrate they have also arranged for homeowners insurance. Up until now, the process for obtaining that coverage was almost as arduous as finding the house in the first

Industries

Services

Cybersecurity

Shared Services

Industry

Services

Cybersecurity

Shared Services

Research & Insight

case study

Feathering Each Other’s Nests

Digital Dilemma

Zeal for the Zone

Watertight Plan

A Ship Shape Outsourcing Relationship

Giving IT Capabilities Some Real Structure

Netsourcing: the Life Blood of an ISO

Underwriting a Successful Result

Industries

Services

Industry

Services

Cybersecurity

Go to standard quote

Exclusive Enterprise Assistance

For Enterprise and large teams only

Only takes 1 minute to complete the form