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Research & Insight

Research & Insight

reasons to outsource

Defusing Capital Risk

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Last month Bill Gates, the chairman of Microsoft, was giving a presentation to stock analysts when the ground shook. No, it wasn't the power of the newest version of Microsoft Office he was displaying. At that moment Seattle, Washington was

The Reasonings of CEOs and CIOs

Outsourcing Center, Kathleen Goolsby, Senior Writer

Difficult business problems require solutions that are based on sound reasonings. The Internet and new economy have so drastically changed the way business is done that today's top execs must focus on how to change their companies. Change is necessary

If the Shoe Fits

Outsourcing Center, Kathleen Goolsby, Senior Writer

Building for Future Competition and Growth Dramatic technological changes now regularly unsettle our ways of doing business, and this trend promises to wreak even more havoc in the future as technological advances occur even more quickly. Future organizational success already

Outsourcing in Uncertain Times

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Corporate layoffs command the headlines. Inflation numbers are jumping up and the NASDAQ index is diving down. Yet some industries still can't find enough people to meet their growing orders. Are we heading toward the locust years or new boom?

CRM Becomes A Star At ENSTAR

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The I Love You virus did very unloving things to the computers of email readers who couldn't resist opening the infected note. The malicious message did billions of dollars of damage. And an avalanche of email messages brought down Yahoo

IT Vendor as Change Agent

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Buyers are interested in transformation, says Joe Ragusa, vice president, Transformational Outsourcing for IBM Global Services, based in Somers, New York. They see outsourcing vendors as change agents who can provide the skills, processes and technology they need to enter

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