trends Archives

Anatomy of an Outsourcing Decision

Outsourcing Center, Kathleen Goolsby, Senior Writer

Why do companies outsource today? Until the arrival of the Internet, the answer was clearly cost. But the new economy is making new demands. How has a world moving at Web speed altered the way companies decide to outsource? (outsourcing)

Getting Ready For Tomorrow

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Dr. Han T. M van der Zee doesn't own a crystal ball. Yet the director of the Nolan Norton Institute in De Meern, the Netherlands conducts research to predict the future. Companies look to the Institute to help them determine

What Exactly Is BPO?

Outsourcing Center, Kathleen Goolsby, Senior Writer

What a great question! Business Process Outsourcing (BPO) has generated a number of definitions. Before I tell you my definition, I want to describe the history of outsourcing to show how the term business process outsourcing came about.

Channel Changes

Outsourcing Center, Kathleen Goolsby, Senior Writer

Fast moving and provocative with possibilities, the ASP market is in the midst of a revolution. World-renowned, best-of-breed vendors, as well as customers of all sizes are watching this rapidly growing industry even as they shape it. ASPs don't look

Constant Coverage on Two Continents

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Cost reduction often is the primary push to outsource a non-core area. And when the savings are significant, slashing the costs almost in half, more and more American companies are taking advantage of the lower price, even if the supplier

Internet Enhances Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing continues to grow and accelerate, and the benefits and human resources (HR) area is predicted to enjoy a large growth rate in 2000. Bryan Dole, business leader, benefit administration operations for Hewitt Associates, says the most significant development for

On the Leading Edge

Outsourcing Center, Kathleen Goolsby, Senior Writer

Tony Macina, general manager for global service delivery for IBM Global Services, says that one of the most significant developments in the world of outsourcing for 2000 is that the motivation for outsourcing is changing...

Traveling the Path of Opportunity

Outsourcing Center, Kathleen Goolsby, Senior Writer

Brad Boston, executive vice president of Product Development and Delivery for Sabre, the world's leading provider of information technology (IT) for the travel and transportation industries, says Sabre aims to partner with its customers in developing technology that moves the

Debate, Duplication, Delivery and Development

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing has grown so much that we are having a hard time getting a true handle on it,says renowned analyst/lecturer, Michael F. Corbett. I think the major growth areas for 2000 will be the Application Service Providers (ASPs), the movement

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trends

Anatomy of an Outsourcing Decision

Getting Ready For Tomorrow

What Exactly Is BPO?

Channel Changes

Constant Coverage on Two Continents

Internet Enhances Outsourcing

On the Leading Edge

Traveling the Path of Opportunity

Industries

Services

Industry

Services

Cybersecurity

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