Keeping it Simple: The New Model for IT Service Management | White Paper

Today’s IT infrastructure has a lot of moving parts. There have always been the servers, network, security concerns and desktops to deal with – along with standard and custom applications. Enter cloud, virtualization and mobility, and that complexity moves to a whole new level. In addition to desktops, IT personnel have to find a way to seamlessly manage employee-owned smart phones and tablets. Cloud brings new agility, but also the requirements of smooth provisioning and integrated support. Instead of two partners, companies are using multiple vendors and toolsets to meet varied IT needs. Keeping all of these proverbial plates in the air isn’t easy.